Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Oh what a relief it is to have lemonade pet insurance.
My sweet poodle dog Kylie was involved in a car accident and needed emergency care asap. She had to have surgery the next day and several follow up visits. This was very expensive care she needed. Every person I dealt with Vanessa, especially Britni and everyone else were all so kind and compassionate about the incident. Thank you all for what you do. All the claims have been settled and Kylie is back to her ole self again. Happy running jumping playing. I can’t say enough about the customer service I received. Great job to all. Thanks again.
Insurer: Lemonade
By: Cynthia Kay
Amazing
Amazing experience so far with lemonade: these guys treat you as if they were your own family. They take care of claims so quick i was amazed. Thank you so much for everything !
Insurer: Lemonade
By: Steven
Awesome service
I love how easy it is to make a claim and how quickly they are to help you. It seems like the more claims I do the faster they are at responding and I have had a great experience with them. I love it
Insurer: Lemonade
By: Vickitta
The best customer service
They are the best customer service.
Insurer: Lemonade
By: Katie
Everything has been quick, easy, and excellent!
I actually looked up reviews for best pet insurance and Lemonade was recommended among the top 10. I understand why now. Acquiring the policy was easy and quick, everything was explained in a comprehensive manner without being bogged down with unnecessary paperwork, filing claims is a breeze and they walk you through how to do it, i use the app on my phone which is set up nicely and easy to navigate, my claims have been processed quickly, they give back through charities, and best of all they are helping me keep my kitten healthy and happy!
Insurer: Lemonade
By: Richelle
When life gives you lemons, you need Lemonade!
My beloved cat, Bella, had a big health scare this year. On top of being distraught with worry over her physical health, my anxiety about potential bills was also huge. I've had pet insurance her whole life, but luckily, I never truly needed it before this year. I AM SO HAPPY I DID. I filed claims for her numerous vet visits, tests, and medications, and Lemonade took care of them so quickly. They reached out to my vet directly for applicable notes needed for each claim, and they broke down all of the pay outs by line item. The claims process is very straightforward and requires zero phone calls. i was reimbursed within three weeks of my largest claims, and within FOUR DAYS of my smaller claims. The monthly payments are very low. Their customer service people are real people who actually care about your fur babies. I've so thankful for Lemonade.
Insurer: Lemonade
By: Molly
I wish all insurance was as easy as Lemonade
My wife and I have been thinking about getting pet insurance for our cats for a long time. We looked into it a few times and were turned off by all of the small print. We found out about Lemonade randomly and were immediately struck with the ease of use, clarity, customer-facing interface and friendliness of the employees. Thank God we haven't needed to file a serious claim yet, but for small doctors visits and vaccines, submitting the claim was a breeze and in both cases, we were paid the same day. This is a huge stress off of our backs. We no longer have to think twice before taking our cats to the vet. Thank you lemonade!
Insurer: Lemonade
By: Jonah
Makes Paying for Vets Seamless
I will say that it was my error to exclude wellness from my puppy's policy. I wish I could upgrade my policy at whatever cost. The only other slightly annoying thing is the need to film a video describing your claim. Payment is very fast and the support team is incredible. I would overall recommend, and it has saved us a bunch of money with a new puppy.
Insurer: Lemonade
By: Christine