Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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DO NOT USE EMBRACE
Do not use Embrace!! We got Howie his policy when he was under a year old. He was taken to a vet school to be neutered, gastropexy and repair of an umbilical hernia. While he was under sedation his hips were x rayed. The report states that there are no signs of hip dysplasia. In eight years we have never filed a claim for his hips. On October 1 2021 he was diagnosed with osteoarthritis. Embrace denied the claim. We appealed the decision along with documentation from our vet that it was due to age and he has nothing in his records concerning hip dysplasia. The appeal was denied. I called and asked to speak with someone and was told no one was available. We have paid approximately $16,000 for this policy and now that he is getting older they deny a claim. I cancelled immediately. They will gladly take your money and then deny claims as your dog ages.
Insurer: Embrace
By: Lori
EXTRAORDINARY SERVICE AND FOLLOW-UP. WE RECOMMEND TO EVERYONE WE KNOE.
OUR 4 DOGS RECEIVE THE VERY BEST CARE AND HEALTHY PAWS IS ALWAYS EXCELLENT IN THE WAY THEY RESPOND TO OUR SUBMISSIONS. THEY ARE WONDERFUL.
Insurer: Healthy Paws
By: John
Exceptional, Easy and Quick
Lemonade has been wonderful to deal with! Unfortunately our puppy had an accident resulting in a fractured elbow and the entire claim process was very easy and quick, including follow-up claims related to the accident. I was honestly surprised by how easy it was. I would highly recommend Lemonade Pet Insurance for all of your pets!!!
Insurer: Lemonade
By: Heather
Great Customer Service
The Lemonade app is super easy and quick to use. The representative was quick to respond and the claim was resolved fairly quickly as well. A couple things weren’t covered when I was expecting them to be, but overall the experience was pretty good. The money that was reimbursed was deposited right to my checking account.
Insurer: Lemonade
By: Bailey
An easy process
Filing a claim and receiving reimbursement was an extremely easy process. Teddy our Yorkshire Terrier had a concerning cyst. Filing the vet invoice was an organized step by step process. Suzie the claim rep was extremely helpful and interested in the case, even over the weekend. Claim settlement was quick. Teddy BTW is fine.
Insurer: Lemonade
By: Matthew
Easiest pet insurance ever
Best customer service ever..easy process for claims..everyone I had communication with during my claims was went beyond the extra mile to make sure everything was ok...I highly recommend getting lemonade pet insurance
Insurer: Lemonade
By: Kim
Easy & Excellent Service!
Lemonade makes it easy for me to file insurance claims for all three of my pups. I love how straightforward the process is, and their staff is very helpful. It seems like their staff actually loves animals, too, so that's a bonus! Highly recommend :)
Insurer: Lemonade
By: Savannah