Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
Extremely fast and easy payments and claims
Lemonade pet insurance is fantastic, I am so happy that I picked them. The claims are so easy and fast and they wire the funds to you the next day. Seamless claims and easy to understand coverages.
Insurer: Lemonade
By: rachel
Best Pet Insurance!!
Switched from a different pet insurance company and so very happy I did!! Customer service is excellent with Lemonade and the wellness exam option has worked great. Claims are paid quickly, and unlike other insurance companies, the policy deductible is not applicable for wellness claims. Policy cost can be adjusted based on coverage and deductible when you set it up so you can be sure it works best for your pet needs and budget. Highly recommend the wellness option and bills for annual visits will be reimbursed almost completely.
Insurer: Lemonade
By: Monica
Excellent
Excellent customer service, policies and turn around time on getting a claim filed. No complaints or worries about paying for my pet procedures and care.
Insurer: Lemonade
By: Ashley
Easy and Efficient Claim Process!
We have had Healthypaws since the beginning of our 5 your old Doberman's life. The claim process is very simple as all you do is take a photo of the invoice using their mobile app and many times it only takes 1 business day until it is processed and the funds are deposited into your bank account. Their policy details are straight forward and we have never had any issue (knock on wood) with Healthypaws. They have been a lifesaver as our Doberman has been diagnosed with a liver issue, and she also has been having issues with one of her legs. We had another popular pet insurance plan with our previous Doberman and it was very cumbersome manual process to file a claim and it took at least 3 weeks for it to be processed and a check eventually would come in the mail. I highly recommend this pet insurance company!
Insurer: Healthy Paws
By: Bill
Easy, quick claims, and fantastic customer support!
We adopted a puppy this year, and between regular wellness visits, a sensitive stomach, and a broken leg, we have had to visit the vet quite a bit. Lemonade makes it so easy to file your claims right from your phone, and the customer support team is unbeatable! I always get my claims processed quickly and I get reimbursed in a timely manner, which gives me huge peace of mind. Couldn’t recommend Lemonade enough!
Insurer: Lemonade
By: Alex
Quickest and easiest claim filing
After reviewing all of the options for Cody and looking for the best policy I chose Lemonade Insurance as it pretty much has me covered in all of the things I need for a new pup. I've been very happy with the claims process as it's almost instant and the customer service is very efficient and pleasant to work with.
Insurer: Lemonade
By: Gordon
Best Pet Insurance company I have ever dealt with!
I originally had PetsBest pet insurance and it took them over 38 days for a wellness refund. I cancelled them and signed up with Lemonade and I have filed 2 claims already and my money was back in my account the next day! I highly recommend this company!
Insurer: Lemonade
By: Riley
Excellent service, fast payment, So easy to deal with customer care people. Would definitely recomment Lemonade Pet Insurance
The people at Lemonade are a pleasure to deal with. I have gotten great service and very fast payment, sometimes within minutes. I found the premiums to be reasonable as well. I would highly recommend Lemonade. So much better than my last Pet Insurance company.
Insurer: Lemonade
By: Mark
Easy
Ive had a great experience with Lemonade so far ! It's easy, I get reimbursed quickly and how they say I am supposed to , and I haven't had any trouble yet ! Glad I picked Lemonade.
Insurer: Lemonade
By: Lauren
We have tried others! Don’t! Lemonade is it!!!
We have 2 households insured with you. Our last insurance was poor but we learned. We kept it for the golden due to preexisting but added lemonade. All other pets/service animals have just lemonade and we are thrilled. Pays so fast. We highly recommend the few extra pennies for the maintenance added extras offered. Pays routine medical! Worth every penny. We did discover sadly necropsies and cremation are not covered but at least we know the cause of untimely death of 6 year old Precious Boy! Acute severe asthmatic attack. And lemonade would have paid monthly asthma injections had we known how severe it was!
Insurer: Lemonade
By: Susan