Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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I have been sending claims in for almost two years.
I have been sending claims in for almost two years. My dog has cancer. Every claim has been handled within a few days of submitting it. The service has been the best of any company I have ever dealt with.
Insurer: Trupanion
By:
Super friendly and genuine concern.
Super friendly and genuine concern.
Insurer: Trupanion
By:
The individuals who helped me were so friendly and got me the assistance I needed within minutes.
The individuals who helped me were so friendly and got me the assistance I needed within minutes. I cannot stress enough how much efficient service like that makes life so much easier.
Insurer: Trupanion
By:
Spirit of aloha rep
The rep that helped me was awesome, mahalo
Insurer: Trupanion
By:
Trupanion is so quick and responsive when filing claims.
Trupanion is so quick and responsive when filing claims. So helpful for keeping my little furry guy well cared for !
Insurer: Trupanion
By:
Trupanion is very responsive and lets you know just where your claim is in the process
Trupanion is very responsive and lets you know just where your claim is in the process
Insurer: Trupanion
By:
You folks are great!
You folks are great!! Thanks.
Insurer: Trupanion
By:
Friendly, personal online agent with quick payment!
I was so surprised at the high level of personal service. Within an hour my claim was reviewed, processed and paid into my bank account!
Insurer: Lemonade
By: Linda
Best Pet Insurance Ever
Healthy Paws is the best. My dog got violently ill very suddenly and the emergency vet cost a fortune - but Healthy Paws came through with a large reimbursement within 1-2 days. The people there are very friendly, helpful, and knowledgeable. They even sent a follow up email asking how my dog was and sending a big hug to her. Healthy Paws is fantastic and SO worth it because you never know when something can happen - and having them there really reduced my stress level.
Insurer: Healthy Paws
By: Paula
I have never had a problem with Trupanion coverage/they are amazing
Trupanion is amazing. They processed my last claim on the same day I faxed it! They never argue about any claim or even delay the claim. If only health insurance worked like this. Do not hesitate to purchase Trupanion insurance! When you call they actually ask how your pet is doing -they really care.
Insurer: Trupanion
By: Claire