Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total


Verified December 26, 2021

always good service peace of mind

always good service, peace of mind

Insurer: Trupanion Canada

By:

Useful
Verified December 26, 2021

Exceptional service.

Exceptional service. My vet submitted paperwork on Friday night, I received an email from Trupanion that my claim was received, then money was deposited in my bank account on Sunday. I can’t say enough about how easy it has been to deal with Trupanion.

Insurer: Trupanion Canada

By:

Useful
Verified December 26, 2021

Prompt reliable service

Prompt, reliable service

Insurer: Trupanion Canada

By:

Useful
Verified December 26, 2021

Always caring folks

Always caring folks

Insurer: Trupanion

By:

Useful
Verified December 26, 2021

Anybody who I ever talk to in customer service are always so helpful and friendly.

Anybody who I ever talk to in customer service are always so helpful and friendly. Always help me when I need!

Insurer: Trupanion

By:

Useful
Verified December 26, 2021

Always great service!

Always great service!

Insurer: Trupanion

By:

Useful
Verified December 26, 2021

Buddy’s claims were handled quickly and with professionalism I have and will continue to recommend your company.

Buddy’s claims were handled quickly and with professionalism, I have and will continue to recommend your company.

Insurer: Trupanion

By:

Useful
Verified December 26, 2021

Claims were easy to submit and Trupanion kept us updated on status.

Claims were easy to submit and Trupanion kept us updated on status. Highly recommend.

Insurer: Trupanion

By:

Useful
Verified December 26, 2021

Excellent communication

Excellent communication

Insurer: Trupanion

By:

Useful
Verified December 26, 2021

Have always paid claims fast takes some of the witty away from caring for my dog

Have always paid claims fast, takes some of the witty away from caring for my dog

Insurer: Trupanion

By:

Useful

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