Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
After a bit of a mixup at the start the claim was put through quickly.
After a bit of a mixup at the start the claim was put through quickly. Our puppy started off with "No Name" but when the claim went through he had a name so at first it was denied but the situation was quickly resolved.
Insurer: Trupanion Canada
By:
Because my questions where answered immediately and in a timely fashion
Because my questions where answered immediately and in a timely fashion
Insurer: Trupanion Canada
By:
Crystal was crystal-clear in her instructions to help my vet submit Danny's claim.
Crystal was crystal-clear in her instructions to help my vet submit Danny's claim. Great!
Insurer: Trupanion Canada
By:
I've had mostly excellent experiences with Trupanion
I've had mostly excellent experiences with Trupanion
Insurer: Trupanion Canada
By:
Pleasant friendly helpful excellent customer service.
Pleasant, friendly, helpful, excellent customer service. Thank you.
Insurer: Trupanion Canada
By:
Trupanion has been fantastic and caring.
Trupanion has been fantastic and caring. Thank you for everything.
Insurer: Trupanion Canada
By:
Thank you Krista
i called and talked to Krista who very helpful and explain things very well.
Insurer: Trupanion
By:
All was explained very polite and knowledgeable.
All was explained very polite and knowledgeable. Easy to process claim.
Insurer: Trupanion
By: