Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Trupanion allows us to do whatever it takes without suffering the financial worries.
Trupanion has been a pleasure to work with each and every time we needed them. Our Jackson developed an allergy condition earlier in his life and has had to be on medication daily. Once a diagnosis was confirmed, they went back and applied all the previous invoices to our deductible for that condition. At 8 years of age, Jackson has been diagnosed with IMPA (immune mediated polyarthritis) and the diagnostic tests and medication would have been staggering without Trupanion. I highly recommend this company to look after the ones you love most. We’ve never had an issue in 8 years. Thank you Trupanion!❤️
Insurer: Trupanion Canada
By: Cheryl
Always great customer service and our claims have been processed in a timely manner.
Always great customer service and our claims have been processed in a timely manner.
Insurer: Trupanion Canada
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Because everyone has been SO helpful kind and patient and it means so much to me!
Because everyone has been SO helpful, kind and patient and it means so much to me!
Insurer: Trupanion Canada
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Enrollment
Enrolment was quick and easy and staff was thorough and helpful
Insurer: Trupanion Canada
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Thank you !
He was friendly and above very helpful ! Thank you Aaron ! Great job
Insurer: Trupanion Canada
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I have been meaning to call for months regarding my last few claims that were for the same issue but had been treated as though for unconnected issues.
I have been meaning to call for months regarding my last few claims that were for the same issue but had been treated as though for unconnected issues. Instead, Trupanion figured it out without my asking and fixed the error and refunded me the amount owing if the issues were treated as one. It was extremely appreciated, as I get inordinately anxious about such communications.
Insurer: Trupanion Canada
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I like the quick responses I always get & I love that my dog is protected
I like the quick responses I always get & I love that my dog is protected
Insurer: Trupanion Canada
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It’s easy to put invoices in and whenever I needed to call the service was great.
It’s easy to put invoices in and whenever I needed to call, the service was great. Thank you.
Insurer: Trupanion Canada
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So quick and easy.
So quick and easy. I wish all insurance companies handled claims like Trupanion!!!
Insurer: Trupanion Canada
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A Very Positive Experience
The person I spoke with was polite, helpful and patient. I appreciate the options available and I am very happy that my Veterinary office staff recommend your company.
Insurer: Trupanion Canada
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