Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Very professional and friendly people to deal with.
Excellent customer service.
Insurer: Trupanion
By: Sharon
Grateful for Healthy Paws!
I want to thank Healthy Paws so much for your quick attention to our claim. As you can imagine, my dog's FHO surgery was a big unexpected expense that has put a real strain on our budget. We are grateful for your prompt response. My brother just got a puppy and I told him he had to get Healthy Paws!
Insurer: Healthy Paws
By: Nancy
Good
Although the website was problematic, the person I spoke with in Customer Service was very helpful.
Insurer: Trupanion
By:
Good coverage and custumer service at flexible rates
Associate was helpful, efficient, kind, and patient. Coverage is affordable and flexible based on needs and budget of pet owner. Appreciated the vet certification benefits.
Insurer: Trupanion
By:
Great experience
Friendly professional experience
Insurer: Trupanion
By:
I have been with Trupanion for several years and have had a wonderful experience.
I have been with Trupanion for several years and have had a wonderful experience. I have needed your help several times and you have never let me down.
Insurer: Trupanion
By:
Always such excellent service.
Always such excellent service. Very quick at refunds. Thank You ??
Insurer: Trupanion Canada
By:
Great Experience!
Great Experience! I have recommended your company to many people and have had 2 people sign up for your insurance! Thank you your company has been amazing to deal with!
Insurer: Trupanion Canada
By:
So professional and prompt.
So professional and prompt. Excellent customer service
Insurer: Trupanion Canada
By:
very friendly and helpful
very friendly and helpful
Insurer: Trupanion Canada
By: