Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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So glad I purchased PetsBest insurance for my dog.
I rescued my dog as a senior doggie and am so glad I signed up for Pets Best for her vet insurance right after adopting her. I bought the $1,000 deductible with unlimited coverage for all accidental and illness. When submitting claims to Pets Best, I have been proactive about reaching out to my pet's medical care provider to receive a copy myself and to upload my pet's medical documentation (SOAP notes, discharge instructions etc) invoices, proof of payment, etc to the Pets Best portal. Doing all this has allowed me to get my claims processed faster and sooner than the reported expected wait time. It really has taken off the stress of financial cost when it comes to getting my dog the care she needs, especially when she recently got diagnosed with cancer."
Thank you, Healthy Paws!
All of our pets are covered through Healthy Paws, and it has been a literal life saver for my kitten, who was recently diagnosed with a serious, life-threatening illness. The treatment has been very expensive, but thanks to our coverage, we don’t have to worry so much about the cost of the necessary treatments, and can just focus on getting my kitten well again. In addition to the peace of mind, their customer service has been excellent. I have recommended Healthy Paws to friends and family.
Insurer: Healthy Paws
By: Leslie
Great customer service
Claims are processed quickly and fairly, based on level of insurance purchased.. It is easy to post claims online and funds are sent to customer bank account via direct deposit. The company responds to claims and any questions quickly. Customer service is a strength for this company. A+ for customer service.
Insurer: Pets Best
By: Anita
Claims process a hassle
I have had many headaches submitting claims. Sometimes Healthy Paws will contact my vet for records, sometimes I get a message saying I have to contact the vet and have them send records. I work late at night, so I can’t contact anyone after work, and I frequently don’t have time before work to try getting through to the vet to have records sent in. So multiple claims have been denied because I couldn’t get in touch with the vet to have records sent in within the timeframe given. I also had an incident of sending in a dozen invoices at one time and all were denied before the end of the day. I seriously doubt they were even looked at before being denied because when I called customer service to find out what the f was going on, all were approved on review. Because of all the hassle, I would only submit claims when I would have the time and energy to call the vet to have records sent in and call customer service if the claims were denied. That wasn’t often, so I literally have a stack of unsubmitted claims 2 inches thick that goes back years amounting to tens of thousands of dollars.
Insurer: Healthy Paws
By: A
Dealing with Cushing
My pet has Cushing disease and as a result needs monthly refills of his medication which can become costly. Pet Best reimburses me for at least 80% of what I pay which is very helpful and very appreciative. They inform you right away of the status of your claim and then reimburses you in a timely fashion.
Lola - Dealing with Bladder cancer
It had been a very long and stressful year dealing with my dog Lola fighting against cancer. Lot of doctor visits, medication and chemo sessions that would not be possible without the support of "PetsBest" insurance. It helps to alleviate the worry knowing that she can receive her treatment without worrying about high medical bills. We still have to pay for those expenses, but the "Claims" process is easy to follow; the company refunds are processed very quickly at 90% rate after deductible which for sure helps to keep the treatment going
Luxating Patella Surgery
One of my pups recently had luxating patella surgery, and I am so glad that I had coverage from Pets Best, as orthopedic surgery is not cheap. I am in the veterinary field, so I have gone back and forth with myself about keeping coverage for my animals (I have 3 dogs and 2 cats, so it adds up quick) but this has definitely proven to me that it is totally worth every penny, because I was able to get my girl the best care possible, knowing I would get some of my money reimbursed to make it less stressful, financially. Filing the claim, uploading medical records, and everything was so easy. I was shocked by how quick the whole process was, and how quickly I was able to get the reimbursement. It helps me feel much more at ease, knowing that Pets Best is here to help if my animals need any sort of specialty, or emergency care. Even if you only have accident/illness coverage, it helps with the more unexpected things that come up. Overall I am very happy with my experience, and definitely recommend Pets Best to anyone who is looking to get pet insurance for their furry friends.
Lenny's bladder stones
When we purchased Pets Best insurance for our adopted dog, Lenny, we hope we wouldn't have to use it for anything other than routine care. When he was diagnosed with bladder stones, the x-rays and surgery proved quite costly. Thankfully, Pet's Best system made it easy to file claims and they paid promptly. Glad we did it!
definitely not for exotic pets
There are very few exotic pet insurances out there, and I was told metlife was the exception. I was told wrong. I have had multiple complications and misinformation about my policy and what it covers from the moment I got my quote. I was told my policy would cover spay/neuter over the phone, but now I am told it isn't covered, and I am out 4,000 dollars with no assistance. (I have a rex rabbit btw)
Insurer: MetLife
By: Gabrielle
Best pet insurance
I was able to give my dog the care he needed to save his life thanks to Healthy Paws. The claims process was simple, and reimbursement was fast. I could not ask for better service or care during a stressful time. There are no words to express my gratitude to my pet insurance company.
Insurer: Healthy Paws
By: Kai