Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Pet Insurance
Excellent service, claim filing is fast and easy on the app and I can always get answers to questions quickly. Payments are always accompanied with a breakdown that is easy to understand. Thanks PetsBest!
Pets Best is amazing!
I recently lost my dog Olive unexpectedly during a procedure. It was heartbreaking. I was so distraught I could not bear to even call them to have Olive removed from my policy, and I kept procrastinating to avoid the pain, knowing there would be a premium due. However, Pets Best paid the final claim and sent me an email that they were so sorry to hear about Olive and removed her from the plan and updated the premium. They have been wonderful and empathetic. I highly recommend Pets Best.
Insurer: Pets Best
By: Jill
Pet's Best is THE BEST!!
"I am delighted with Pet's Best. I trust that claims will be paid, and they are. It is very easy to upload them online, and they let me know they received them and payment comes quickly. I have had many other plans but none were as easy and responsive as this company. Noi hidden fees or deductions.
Pet insurance
I have 4 pets, three of which are insured by MetLife and one is insured by Nationwide. I have had my nationwide policy for over 6 years and originally had 2 cats on the policy. I was grandfathered in and wasn’t offered the same deal for my other pets when I got them. MetLife provided a policy similar to that of nationwide, so I took it. Thankfully my pets have been relatively healthy. The times I’ve filed a claim with MetLife, I have never had any problems. I have been reimbursed the appropriate amount within about a week. I find the best way to contact them is to call them . I hope that if one of my pets is in need of costly healthcare treatment, MetLife will continue to cover the costs agreed upon in the insurance policy for which I have been paying for. Nationwide was a godsend for me, when my cat was diagnosed with lung cancer and needed chemotherapy . When I had to put him to rest, Nationwide paid for his euthanasia and cremation, they also refunded me for the remaining days of the month. I was sent a condolence letter and given information on pet grieving services as well. MetLife has big shoes to fill if I ever face a situation like that again. For now, I am very happy with MetLife.
Insurer: MetLife
By: Catherine
Pets best is the best!
I recently insured my three years youngest dogs with pets best after a ton of research and comparison with the other companies. I had a huge vet bill with my oldest dog last year that pushed me to take action and insure the 3 young dogs for peace of mind if nothing else I had only had the insurance for a little over a month when my perfectly healthy pooch had a terrible scary illness of course over a holiday weekend. Pets Best took very good care of us. The claim process was easy and reimbursement was quick I have the reimbursement go directly to my care credit card and that worked out great. Don’t think it can’t happen to you. Insure your pets with pets best and sleep better tonight!
Insurer: Pets Best
By: Beth
Hralthy Paws claims
Quick to repond & make claim payments. Major surgery on a Wednesday, payment made to my account on Monday.Only had one issue in 7 years & decision was teversed on appeal.
TRUPANION IS A SHAM
Today I cancelled my pet insurance policy with TRUPANION. I have been paying monthly premiums for my northern breed dog since he was a puppy. He is now almost 17. Over the years, the premiums have increased from time to time. I think I was originally paying around $35 and now it is up to about $69. Not too bad for a 17-year time span. Fortunately, Sammy has been an overall healthy dog and I can count on one hand the number of claims I have submitted over the years. Of course, because the deductible is "per disease", I have received $0 in payouts. This past week, I received a notification from Trupanion stating that my monthly premium was being increased from $69 to $94. THAT IS A 35% INCREASE! Now, when my pet is old and I really need the insurance, they force a 35% premium increase. When I called to complain I was told that "the cost of veterinary care has increased." As a veterinarian, I am well aware of this fact but NO WHERE have costs increased by 35% in one year. TRUPANION is a sham of a company, ripping off pet owners who are already struggling to provide medical care to their pets. They are an embarrassment to to the veterinary profession. Please boycott this company and tell your friends to do the same.
Insurer: Trupanion
By: Joy
Claims rejections & Non Existent Customer Service
CLAIMS REJECTIONS: I submitted a small claim for diagnostic bloodwork, that is explicitly covered in my policy ("diagnostics performed by a Veterinary provider... such as blood tests"). NON-EXISTENT CUSTOMER SERVICE: I tried the in-app and website chat functions, which were malfunctioning (both times I tried them 2 weeks apart) I tried to call the customer service line... and never was able to get through to a representative after spending 30+ minutes on hold. I finally gave up on the phone call and wrote an email to pet_info@metlife.com... 12 days ago and still have not received a response. Lots of functionality in the app for things that benefit Metlife (updating payment methods, uploading documents, etc), but nothing that supports the customer experience. I am truly amazed at how poor the customer experience is, how challenging it is to get even a small claim approved, and I will definitely be canceling my pet's policy with MetLife as soon as possible.