Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Terrible company
This is the worse insurance company I've ever had. They have terrible customer service, they take months to give you your money back from a claim and won't cancel you when you ask them to. I was fed up with their terrible customer service, and waiting months to get my claim money back, so I asked them on the phone in January to cancel my policy. They said they would and they sent me an email to submit a cancellation request. I filled it out and sent it back. In February I was charged $80 for my policy that should have already been cancelled. I call in to ask about it and the lady says, " Oh yeah that's so weird. It looks like that policy was cancelled but a new one was opened and that's why you were charged this month." I told her I cancelled my policy completely with y'all and nothing should be active. I never opened a new one. She said " I will make sure everything is cancelled and we will refund you that money." So they sent me another cancellation request email to fill out and I did. I've been waiting 5 days now to get money that was taken from me without approval. Which made me negative in my bank account because I didn't have $80 to spend in the first place. These people will be rude to you on the phone, not cancel your policy when you ask them to, not give you your money back for a claim until months later, and steal money from you without consent. Terrible company, terrible insurance, terrible customer service. 0 out of 10. Would not recommend to anyone. This company only cares about money, not you.
So easy
Everything so easy from beginning to end. Great explanation of what I was getting reimbursed for. So easy to submit claim. Very pleased.
PLEASE DO NOT GET THIS INSURANCE!
PLEASE DO NOT GET THIS INSURANCE! I have paid thousands in premiums for a very healthy 10 year old dog. They have only approved and reimbursed me a TOTAL OF $120! They have denied everything, even claimed her allergy shots and dental cleanings as "pre-existing", even though I have had my coverage with them for over 5 years, and her allergies just started a year ago. I also had wellness coverage with a $100 dental benefit. They denied this because she had plaque on her teeth, so they categorized it as an illness and not wellness. Isn't this why they get dental cleanings? To clean the plaque off? Absolutely ridiculous. They lured me in because of their affiliation with The Dodo, but they take complete advantage of people. They are a shameful company. I am so disappointed I wasted so much money with them before coming to my senses. From one pet lover to another, please, please, do not make the same mistake I did and give this company your money. Your pet would be much better served elsewhere.
Insurer: Fetch
By: Kelly
Way simpler than expected
My cat ate polyester stuffing and had to go to the emergency vet. The claims process was extremely easy and everything was processed rapidly. I appreciated the clarity of the EOB too. Overall, I wish my human health insurance operated to the same standard of professionalism!
So far, so good…
"All insurance policies are needlessly too complex to fully understand, and too much is left to the subjective opinion of the insurer, rather than the considered opinion of the doctor. That said, I pay a small gortune to get the highest coverage gor my two dogs, and Pets Best has proven to be as responsive and, fair as any other pet insurance I have tried over many years. So, I can recommend them : )
Lightning fast processing/payout
I submitted a claim at 3am after getting home from a very stressful emergency visit with my pup for sudden seizures. Took me about 3 minutes to submit my claim via the app, including uploading a screenshot of my paid, itemized bill. Visit was 1/27, claim submitted 3am 1/28, claim paid out 1/29. Funds took about a week to hit my bank account, but that’s not a PB issue. I’ve had monthlong waits in the past, so this was an extremely welcome surprise during a brutal time for our family. Great company. I’ve recommended them to everyone who will listen! I’ll never again be faced with choosing between getting the care my pets need or passing because I can’t afford it. There’s so much peace knowing that.
Insurer: Pets Best
By: Joan
Healthy Paws Went Extra Mile
I had a very positive experience with Healthy Paws. My dog was recently diagnosed with an inoperable tumor and the only treatment was very costly radiation therapy. Healthy Paws covered the bulk of this expensive treatment, plus the also very costly diagnostic tests that preceded it. Moreover, they handled things promptly and professionally so I was able to concentrate on getting my dog the care she needed instead of getting bogged down with all kinds of additional obstacles. This whole process involved numerous (often daily) visits to the vet and Healthy Paws often reimbursed invoices within a day or two of submission (even over the Christmas and New Year’s holiday). I am very grateful for the efficiency and sensitivity in the way they handled things and it made an incredibly stressful ordeal infinitely more manageable.
Insurer: Healthy Paws
By: Sarah
PetsPlusUs is the best.
My dog is 10. So many issues over the years. This year our issues included gastritis. Lymphoma and now herniated disc. No surprises, no questions, no hassles. Just excellent customer service and quick payment.
Insurer: Pets Plus Us
By: Virginia
Thank You!
"I absolutely love Pets Best! Customer service is always helpful and kind and well informed. My dog (Benny) tore both ACLs in less than a year and both were paid for with no problems. Just recently, Benny wouldn't eat and something was clearly wrong. I rushed him to the vet and how I was going to pay for his treatment wasn't something I had to worry about and that meant everything to me. It turns out he most likely had giardia, and he's now fine, but it could have been much worse and I know Pets Best would have been there for me. I know I can provide Benny with the best care possible. Thank you for that peace of mind!"
Thank you Healthy Paws!
I cannot express how incredibly grateful my family is to Healthy Paws. Our beloved dog needed multiple surgeries, and each time our insurance claims were quickly processed without question. The app makes it so easy to file claims and the turn around time to receive reimbursement was always within two weeks! Amazing! Having a loved pet needing medical care is very stressful, and we are appreciative of the fact that Healthy Paws made the financial stress basically nonexistent! Thank you, Healthy Paws!
Insurer: Healthy Paws
By: Jessica