Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Thank You from my whole heart
I cannot begin to say how much this policy gives me peace of mind. It is hard enough to have you baby sick in the hospital without having to worry about how you will pay for it. I was recently laid off in December and the stress of having a sick pet on top of it was terrible. Thank you to your staff for always taking care if things smoothly and always putting your customers and their babies wellbeing first!
Love Healthy Paws
Healthy Paws has been there for our German Shepherd Lacey, whenever she has faced medical challenges. She had to have emergency surgery in 2023, and another emergency surgery in 2024. It was a blessing not to have to worry about the bill, and to not allow the question of "finances" to play a role in either decision. After each procedure, Healthy Paws reached out to check on Lacey and showed true concern for her well being. Highly recommend pet insurance, for peace of mind when you need it most.
Pets Best
I appreciate how responsive Pets Best is for the claims I've had to file for both of my pets over the last year. The site is easy to.navigate and the claims process is easy & efficient. Reimbursed funds deposit directly to my bank, so all i do is scan & upload invoices from my vet & Pets Best does the rest! Highly recommend their plans.
The Best
"Pets Best Insurance is the most user-friendly and informative company we have had the pleasure of being part of for over 7 years. I recommend all of our friends who are looking for pet insurance to look into Pets Best Insurance. Thank you!!"
Insurer: Pets Best
By: Jennifer
Jasmine
"When Jasine was 3 she came down with a chronic immune disorder. PetsBest has been amazing through this. Having them has kept me out of debt. Jasmine has had 3 ER stays with about 5 transfusions and sees a specialist now. I am grateful for PetsBest every day. I am so grateful to see my little girl full of life. She is a little firecracker! The journey to her health would have been so much harder without PetsBest. They are great. Thank you PetsBest! "
CCL repair
Great customer service- great surgeon. So far great experience under the circumstance.
Pets Best Ins is Amazing
My little min pin Lily has had a variety of health issues and takes a few medications. Pets Best Ins has been amazing in processing her claims and refunding me my portion in a timely manner. They provide email updates if there are any delays and notify me if any additional information is needed. They are always friendly, compassionate, and helpful over the phone. Having this insurance has saved Lily's life and provided us the ability to get her the help she needs. Thank you
Pets Best Cares
I've used Pets Best for going on 2 years while my soul pup is going through some serious health concerns and treatment. I've never felt so much peace of mind when it comes time to make tough decisions on your pet's health. Very fortunate to have Pets Best, which has help extend the time I have with my fur baby. I'm truly forever grateful for their help and care along the way. It's never been a battle, only support every step of the way. A sincere thank you to the folks at Pets Best!
Pet's Best truly is the BEST!
I have used Pet's Best for years, but rarely every filed a claim. With Murphy developing cancer, I had concern about receiving payments timely or having some items covered. They have approved everything, and are ALWAYS faster than their estimated time to pay. When I do have questions, the staff on the end of the line is always very compassionate and helpful. I have recommended Pet's Best to all of my friends with furry children over the years!
Insurer: Pets Best
By: Melissa
Ease of filing claims with Pets Best
Pets Best offers excellent pet insurance coverage and service. To file claims through their app is quick, easy and simple. They keep you posted on your claim status and the refunds are done promptly. They offer excellent customer service and support as well.