Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
Other Categories
Pets Best IS Best!
Pets Best has exceeded my expectations and I highly recommend them for pet insurance. Their customer care is prompt, professional, and complete. Their website and app are easy to navigate and I really appreciate their service. It's been money well spent!"
Great pet insurance and claim process
Using this pet insurance and filing my claims were simple and reasonable.
Absolutely pathetic
Every time I submit a claim they say that they need more information and can't process my claim. Half the stuff that I submit for a claim they deny. I've been waiting almost 2 weeks for a refund and they keep saying that they need more information when the app won't even download on my phone. I've had countless problems with their app. I'm done. I'm about to just switch insurance companies.
Illness claim
Pets Best worked surprisingly well. My pup was vomiting for over 24 hours so I took him to the vet. Based on the vet's experience and my dog's symptoms, he just treated the nausea rather than doing a lot of exploratory procedures. I was worried that the insurance would not cover it since there wasn't a cause determined, but they did (towards my deductible). The claims process was very easy and the communication was clear. I did a lot of research before purchasing this policy and it worked as well as I had hoped.
Insurer: Pets Best
By: Ginger
Best Insurance Ever
I have had to file several claims, but all have been paid without a problem. Filing us super easy and the customer service is superb. I had gotten a different Insurance for anothwr one of my dogs because it was cheaper and promised a higher reimbursement, well, you know how the saying goes, "you get what you pay for." Needless to say I ended up adding my puppy to my current insurance and now I refer people to Pets Best all the time because I know it really is the Best out there!
Happy
I put a small claim in and was happy with the communication and ease of filing, it did take longer then I thought to get it back. Overall happy with Met
Amber
Amber is the best . She is super awesome and has my loyalty. She’s so good to the point where I had to inform my Vet about her and the services she provide. She really cares about the kiddos and mines. She gave great advice to me about my kiddos. I was given another quote by Chewy when I spoke with their Vet after hours in panic about Gracious my 11 month old Black Tie cat. She had her appt today and it was conjunctivitis basically pink eye. I called my Vet ten times over the past two days even though I had an appt and they said it was that over the phone. After the Vet transferred me to their insurance department which was basically to give me access to video visits with their Vet 24/7 . Chewy is awesome and they care about my kiddos as well. Amber is so awesome, she has my loyalty, so I had to call her and ask questions to add more services to my quote. I hope she now knows that she don’t have to follow up with me. I will be calling her to give her my information in two weeks. She is the best, if there was a way that I could buy her a lunch as a thank you, I would. I appreciate people that care about my kiddos. I would stick with her even if the quote was expensive because she has their best interest.
Terrible Insurance
Began my dogs insurance 3 months prior to the incident happening. Was told because she had seasonal allergies 4 years ago they would not approve her claim for antibiotics on her hotspot.. it took almost 2 months to get a response regarding this claim…highly recommend saving yourself stress and time and not going with Pets Best.
PROMPT RESPONSE AND PAYMENT
Pets Best promptly responded to our claim. The turnaround time from initiation of claim to payment was prompt and efficient. Pets Best communicated well throughout the process I have already recommended Pets Best to other pet owners!!
Very Satisified
"The claims process is easy to progress through on-line. Instructions are easily understood, claims are handled in a quick fashion, Explanation of Benefits are easy to follow and payment to my bank account is made rapidly. Very satisfied with the overall process."