Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Horrific
Absolutely horrific dealing with fetch pet insurance. We have had insurance for our one dog for three years never had a claim. We recently got a puppy and decided to put her on the same insurance. Well she got cherry eye and we took her for surgery. Fetch denied us stating it isn’t covered. Then they sent us a link stating what isn’t covered. Basically everything that your pet needs is not covered. Needless to say we will be cancelling for our babies.
Insurer: Fetch
By: John
Best company ever
I’m not sure why this company has been given such low reviews because as far as I’m concerned this company is extremely excellent in the way that they have dealt with me. Customer service and processing any claims that I have submitted. All of my concerns have always been addressed immediately and kindly.
Fantastic company
I have never been so happy with an insurance company as MetLifePets! They have excellent customer service and the easiest processing of my claims. I am so happy that I have this company because they make dealing with anything regarding our Filo healthcare very easy and it’s affordable for all that we receive in our policy.
Journey's Health
Pets Best is so great in processing our claims, and keeping us updated on our insurance. We are so pleased with the Pets Best Insurance which helps us with our older dog. Invaluable assistance.
Head to 🐾 coverage
"Whether it's routine or emergent care, Pets' Best Insurance has been supportive, reliable and communicative, and we thank you!"
Pets Best is best!
Our 17+ year old Miniature Schnauzer just passed away. We bought her health insurance policy when she was 9 weeks old. Though I know that no similar policy exists today but our long experience with Pets Best was the best experience we have ever had with any health insurers human or pets. They paid all of her claims without dispute or questions which in the last year included her hydro and laser therapy which kept her mobile until she passed. She had access to the best specialists including her cardiologist, ophthalmologist, neuro, internist and general vet. Despite her increasing medical bills as she aged that far exceeded the premiums they always paid her claims and allowed her to enjoy a long, happy and healthy life We and Cooper thank Pets Best for being there.
Grateful
They were very fast processing and reimbursing claims for my dog. they also reached out by email to see how my dog was feeling. it was very easy to upload copies of my receipts. I was very happy that I have the insurance to pay for the medical needs for my dog.
Everything is a pre-existing condition
This company has the worst customer service. I have been running in circles trying to get more information on why my pet’s claim was declined. Each email and phone call they give me the same general answer of “it was a pre-existing condition” but when I ask how this is determined and show proof that it was not a pre-existing condition they cannot give me any information. They will deem everything pre-existing so they do not reimburse anything. Customer service is all run by bots so it is extremely difficult to talk to a real person.
Insurer: Fetch Canada
By: Meg
Won't pay claim
Submitted claim. Embrace wanted more details from the vet, also from the first vet that they required a wellness check when we adopted the dog from the shelter. Paperwork submitted but they wanted more. There is no more. Dog with us less than a year, from a shelter, got wellness review when purchased policy for which I pay for one year coverage up front. They keep saying they want more paperwork. There is none and so they just have not paid anything on the claim and I am reviewing to suggest others stay away from this compay.
Insurer: Embrace
By: Bob