Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Worry less, wag more!
You never want to have to use this insurance, but it REALLY is one of the best plans when your pet needs care! There's no concern about the cost of vet care, you can focus on making the best medical decision for your little love bug! Our little big man Barney needed eye surgery to repair "cherry eye" and HealthyPaws was exceptionally prompt with reimbursement and expressed much care and concern for the well-being and recovery of our sweet boy! It just doesn't get any better than this!
Insurer: Healthy Paws
By: TOM
Easy Claims and Payments
In the last 2 years, we have had more claims that I would like with my sweet pup and Pets Best has been there to rely on. My girl got very sick and had to be hospitalized for several days. I was so thankful that I didn't have to worry about the cost, knowing I had a reliable insurance company. They processed my claims quickly which really helped make a very difficult time a little less stressful.
Pet’s Best is the Best!
Ease of filing a claim, quick payout of benefit. My cat turned out to have sino-nasal adenocarcinoma. The bill at the specialty hospital was high, but I paid it to get the appropriate tests and the best vets. Pet’s Best quickly paid out 90% of the charges. It was 1000’s of $$ I am more than satisfied.
Insurer: Pets Best
By: Susan
Highly recommend
My dog had to do a spinal disc surgery and hospitalized for 3 days, I wouldn't able to afford that large unexpected medical expenses if I didn't have any insurance. It's worthwhile to have pet insurance and Firkin is fantastic, the claim process is quick and easy. Highly recommend
Insurer: Furkin
By: Judy
Met Life Pet Insurance
I knew I would need pet insurance when Archie was about 6 months old. I chose Met Life for their exceptional reputation. I built my own plan (there are options) that I thought would best fit our needs. Insurance is to protect one from financial harm, no one ever buys insurance hoping to use it! Met Life on-line claims process is easy. Met Life does what they say they will do! All of our claims have been processed within 15 days and the claim payment is directly deposited in to my account. Again you have payment options. Customer Service is also exceptional! I have moved from state to state and no issues!! If you have a pet, Met Life cannot be beat!!!!! Metlifecom/Pets
Worry free service
My Pets Best policy covers almost everything my dog needs medically so I don't have to worry about going broke to treat her. The timely turn around from claim submittal to reimbursement helps with that as well. Very satisfied with Pets Best and plan to consider Pets Best for my next pet as well. Animals get sick just like people do and I'm very happy this service exists so when crisis hits, I can count on Pets Best to help us through it.
Insurer: Pets Best
By: Rachel
Easy Claims for Chronic Issue
We signed up for Pets Best Insurance the day we brought our puppy home. It has been a godsend! Turns out our dog is allergic to grass. She needs monthly injections to keep the itching and skin rash away or at least to a minimum. I submit the claims as soon as I get home from the vet and within 3 to 4 days I've received reimbursement according to my plan. Submitting the claim is as easy as pushing a few buttons, taking a photo, and writing a brief description of the issue. I'm extremely satisfied with the coverage I have and the service I have received from Pet's Best.
Insurer: Pets Best
By: Michelle
The Best Pet Insurance Company
Pet’s Best Insurance is absolutely top notch from customer service to payments when submitted. Thank you Pets Best!!!
Filing Claims With Them is Like Herding Cats
Pets Best wants certain documentation in a certain way. Failure to provide it EXACTLY as the want it causes claim rejection. Yet their rejection comes without specific comments on how to correct whatever error they came up with. You get a list of possible things. Around and around it goes, weeks and weeks pass, email after email after email. Phone calls don't even resolve it. Finally, if you're lucky, you correctly guess what they want and eventually they process your claim. They eventually honor their contract but by then you've spent all your emotional capital. It's almost like a corporate strategy, but I'm sure no honest business would do such a thing.
Thankful
Very smooth process to file a claim and receive reimbursement in a timely fashion. I am so grateful Pets Best accommodated and supported us during such a stressful time with my cat's surgery.