Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Pumpkin is fast
Pumpkin is fast, reliable, and very easy to access and use. I can always count on them.
Insurer: Pumpkin
By: Marisa
Filing a claim is a guessing game
"When filing a claim, the drop-down menus don't include some very common reasons for the claim. For example, hypertension is not listed. When I called Customer Service for advice as to what to choose from the available options, the agent got snippy and didn't listen to me at all."
Insurer: Pets Best
By: Sally
Figo is very very and honest and…
Figo is very very and honest and extremely helpful during difficult times. I especially like the access 24 hours a day seven days a week to a vet through the app.
Insurer: Figo
By: JAMES
Would recommend to anyone…
The representative Manuel was very knowledgeable and, accommodating. I would recommend him and your insurance for pets to anyone
Insurer: Nationwide
By: Melissa
Simple
"When your best friend is not doing well the last thing you want to think about is dealing with insurance claims. PetsBest process was simple and quick - letting me get back to what is important- taking care of my best friend "
Insurer: Pets Best
By: Raya
My representative took the time to…
My representative took the time to explain the plan and the differences. Very helpful
Insurer: Nationwide
By: customer
Life Savers!
My experience with PetEmbrace has been amazing! They have been there when I have needed them most and they have been very reliable. The only downside to using this insurance is having to pay out pocket first but they are pretty quick with the reimbursement so its a win. I have personally called their customer service and I felt very welcome and they help me with any issues I had. I think the price is very good for 2 pets covered with the comprehensive and illness plan.
Insurer: Embrace
By: customer
Pet's Best is an easy company to deal with.
Pet's Best staff have been helpful when I called for assistance when filing a claim. Pet's Best also emails me when there is a delay in the claim process.
Insurer: Pets Best
By: Kimberly Bernth
Darren is great
Darren is great! So helpful and resourceful.
Insurer: Nationwide
By: customer