Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Everything went smoothly😀
Everything went smoothly and I got it set up with ease, including making a change to my payment plan.
Insurer: Prudent Pet
By: henrywilliamgmail.com
You won't be able to cancel
I have been trying to cancel this policy for 3 months. They don't let you do it online. They don't reply to emails. When you call, a bot asks you some "identifying questions". Then you wait on the phone for hours and no one picks up. I cannot imagine how it must be dealing with them if you have an emergency. And even if you have no emergency, I don't think it's worth paying for months after you moved out, just go with another provider.
Insurer: Sonnet
By: Joshua Madero
Amanda was amazing and very helpful
Amanda was amazing and very helpful
Insurer: Fetch
By: Dwayne Thomas
Best Decision Ever — So Happy I Switched to Fetch!
I just wanted to share how wonderful my experience was with Samantha from Fetch Pet Insurance. Her customer service was absolutely amazing — she was kind, patient, and so helpful every step of the way. It’s rare to find someone who goes above and beyond the way she did, and it made me feel so valued as a customer. I’m truly happy to be part of the Fetch family and so grateful for the care and support I received! Thank you Samantha!
Insurer: Fetch
By: Lizett Vega
4 paws up for Embrace
4 paws up for Embrace! I've had dogs my whole life and finally tested out pet insurance with one of my dogs, who happened to need ACL surgery. I was skeptical that pet insurance would cover this without a lot of hassle, but to my surprise, Embrace did! They covered my dogs surgery without any hassle and did so quickly. I'm sold on pet insurance after this experience and would recommend Embrace. Thank you Embrace!!!
Insurer: Embrace
By: Tonia and Maple
very positive experience…
I’ve had a very positive experience with ASPCA. They have never denied a claim, never asked me to provide extra documents, and never created any unnecessary fuss. Every claim I’ve submitted has been processed quickly—usually within a week to 10 days. The process is simple, straightforward, and reliable. It’s reassuring to know I can count on them when I need support.
Insurer: ASPCA
By: Lan Cao
Reimbursement without the fight!
I have had Embrace insurance for three of my dogs. Although with each animal the first claim took a little longer(but still within a 7-10 days), each subsequent claim has been dealt with quickly and efficiently, on some occasions, the same or next day! This gives great peace of mind knowing that "fighting" with my pet insurance for reimbursement is not on my radar when dealing with my ill pet. This is much appreciated . Highly recommend
Insurer: Embrace
By: michelle egland
The representative was very knowledgable
The representative was very knowledgable and explained everything very well, answered all of my questions and provided all of the pricing info I asked for. He explained the plan in simple terms and provided susinct detail.
Insurer: Nationwide
By: Jeff Baloun
The person I spoke with was very…helpful
The person I spoke with was very helpful and was able to resolve the issue very quickly.
Insurer: MetLife
By: Kim
Fast and easy process and very friendly…
Fast and easy process and very friendly service
Insurer: Nationwide
By: Cindy