Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Been with this pet insurance for almost…
Been with this pet insurance for almost 18 years. Long before anyone really knew medical coverage was available for your animals. They are fantastic. Premiums, how fast they pay. Amazing insurance. Highly recommend.
Insurer: Nationwide
By: Gina Henderson
Great customer service experience!
Great customer service experience!
Insurer: Nationwide
By: MURJANA NOBLE
I spoke with Joshua Sabado
I spoke with Joshua Sabado. I was overwhelmed when I called but his calm voice and good advice calmed me down. I am so grateful he was so helpfull.
Insurer: Fetch
By: Nancy
Great customer service
Great customer service. They also process claims in a timely and sufficient manner.
Insurer: Embrace
By: Timothy Hartwig
Easy and fast
Easy, fast application. Quick response time.
Insurer: Nationwide
By: customer
Agent was very well versed in the Pet…
Agent was very well versed in the Pet Insurance coverage for my 2 cats. He answered all my questions and made sure all my questions were answered.
Insurer: Nationwide
By: Eric
I couldn’t tell if I made a purchase or…
I couldn’t tell if I made a purchase or not. And. No info on how to use the insurance I bought
Insurer: Nationwide
By: customer
Met life is there for me
Met life is there for me. I had PetsFirst but since Metlife took over the claim process is easier and the policies are customizable for your individual pet needs. I have 6 pets insured and that gives me peace of mind.
Insurer: MetLife
By: Tara Broida
Linda was amazing helping me process my…
Linda was amazing helping me process my claim quickly and without issue
Insurer: Pumpkin
By: Tim
Quick response
Quick response. Accurate. Caring personnel.
Insurer: ASPCA
By: Carol Hall