Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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D.
I adopted a cat just before Christmas last year and immediately purchased Pets Best insurance for her. On the very day that the policy was active, she began showing symptoms of what I thought was a UTI. I brought her to the vet not knowing if the visit would be covered on day one of the policy. That day I received the sad news that my cat had lymphoma. Over the following 3 weeks before she passed away, she had an emergency visit, xray, ultrasound, and several medications and vet visits. The cost was overwhelming. I was concerned about the ease of the claims since everything happened so fast. Submitting a claim was so easy on the app, although there were several attempts that failed due to issues with the app. Eventually I was able to start the claims and from there Pets Best took over. They explained the benefits regarding what would be covered, what would go towards the deductible, and what was not covered by the plan. They also cancelled the policy and gave me a pro-rated refund for the annual premium. I received my refund and the claim payment very quickly. After a very sad situation, I was glad to have insurance to cover some of the cost. I would definitely use Pets Best again.
The customer service was great and my…
The customer service was great and my claim was processed quickly. Thank you
Insurer: Pumpkin
By: David V.
Submitting a claim is easy and quick!
Submitting a claim is easy and quick! Quick response regarding our benefits or response regarding the claim. Easy!
Insurer: Embrace
By: Ricki Rios
Great Customer Service
I was thoroughly impressed with Justin! He was very knowledgeable and helpful and very courteous. He explained various options and I chose the best one that fits my cats needs. Very customer oriented.
Insurer: Fetch
By: Gail
Very very satisfied!
Nice, simple website. Clear instructions on how to submit claim. Prompt initial response to claim. Resolved in 7-10 days. Very good communication on status throughout. Prompt payment to my account. So impressed that I'm going to see about enrolling my other dog.
Insurer: Embrace
By: John Bitner
Quick response and straightforward
Quick response and straightforward. Would recommend to all my fellow pet parents.
Insurer: Nationwide
By: ABC
Bobby was very helpful
Bobby was very helpful. He answered all of my questions.
Insurer: Prudent Pet
By: tracyrullestadgmail.com
Very helpful and experienced service…
Very helpful and experienced service rep.
Insurer: Nationwide
By: Rebecca g
I do not recommend this pet insurance
I do not recommend this pet insurance. I’ve had a claim pending for 2 months and all my vets have submitted the information they have requested and they still won’t release the claim. I even called today to speak to a supervisor and they refused to let me speak to one stating that i need to speak to the adjusted that still hasn’t returned any of my calls. This is absolutely ridiculous and terrible customer. I do not recommend
Insurer: Embrace
By: jenn c
Your insurance agent Chad Wayne was…
Your insurance agent Chad Wayne was very kind to me and explained your insurance policy very well. Honestly, he made me feel very confident in choosing you. I wish there were more agents as kind as him.
Insurer: Nationwide
By: Jeanette