Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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App Doesn't Work@
The ASPCA app simply stopped working!!!!! How can any company that requires you to file claims get away with not having a working app???? Now I have to snail mail everything!!!
Insurer: ASPCA
By: Nancy McMillen
I had my claim reimbursed within a week…
I had my claim reimbursed within a week of making it, cannot ask for much better than that. Easy to upload my claim as well!
Insurer: Pets Best
By: Bill A.
The better pet insurance company out there
My 4 years old boy, Cheese, who unfortunately passed away after a series of ER visits due to diabetes complications. Pets best has been nothing but responsive, making the claim process quite a breeze. The last claim, which went toward euthanasia for my boy, was processed quickly and Pets best was courteous enough to go ahead and refunded me for the last month subscription, and also sent us a condolence card. Highly recommend Pets best, one of the best pet insurance company out there!
Unreliable
Extremely dissatisfied with the service. Payments are slow, and the processing of claims is slow. It makes the whole process unreliable and unsustainable for providing health care for my dog.
Daniel the sales rep was very friendly…
Daniel the sales rep was very friendly and respectful He even made me laugh when I wasn’t in a laughing mood. Blessed to have been served by such a caring person. Thank you Nationwide for placing such a wonderful employee in my path❣️
Insurer: Nationwide
By: Verna Mansfield
Spot, you’re just the best!
Really REALLY appreciative of Spot and their help! Cannot thank yall enough for making me feel secure about the care and love for my best friend, Ellie. Thank you!!!
Insurer: Spot
By: Christine Scates
Prudent Pet Delivers
Prudent Pet honors its policy. Its timestamped processes have note been broken. I am impressed with the service I have received over the years with excellent customer service and, more so, easy UIUX online.
Insurer: Prudent Pet
By: Susan
It was easy
It was easy. The rep was very friendly, kind and helpful. She seemed very informed and sensitive and responsive to my concerns and needs. Soooo appreciated for her guidance and assistance.
Insurer: Fetch
By: Mary Lawrence
excellent customer service
excellent customer service. Reps make sure you are constantly in the information loop
Insurer: Embrace
By: DENNIS MCMULLEN
Great company
Great company! Very easy to navigate the website and submit a claim.
Insurer: Embrace
By: Kyran Simpson