Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Pleasant and well informed
Pleasant and well informed
Insurer: Fetch
By: Herman Villamizar
Customer service was great
Customer service was great! Super helpful and very friendly.
Insurer: Prudent Pet
By: kristine
My experience with Embrace was the best…
My experience with Embrace was the best pet insurance. Quality service!
Insurer: Embrace
By: WCM
Rosie made the initial application…
Rosie made the initial application process super easy! I’m so glad I made this decision to protect my cat’s interests, as well as for a financial peace of mind. Thank you, Rosie and Nationwide!!
Insurer: Nationwide
By: Kat
Overall satisfied
The representative Kia explained everything in great detail and answered any questions I had. He was friendly and professional.
Insurer: Nationwide
By: customer
Refuse to pay claims
Why do you guys use the same excuse to all your customers not to process claims . I’ve gave you all the records, receipts, photos and still you say you havent received them. My hospital tells me you guys find excuses not to pay claims. This needs to be reported. Im going on almost two months fighting with SPOT insurance.
Insurer: Spot
By: Rudy Chavez
Extremely efficient and super easy to…
Extremely efficient and super easy to understand. Clearly explained the policy and the great benefits I am enrolling my pet in!
Insurer: Nationwide
By: customer
Canverly Best insurance representative
Professional and supportive staff
Insurer: Sonnet
By: Anton Dovhan
Very helpful!
Very helpful and walked through several plan options with me to find the best one for our needs!
Insurer: Nationwide
By: Francesca
Great Straightforward Insurance!
I really appreciate how easy it is to talk to very kind people when questions arise! It is easy to submit claims and Pumpkin is very prompt in reimbursement!
Insurer: Pumpkin
By: Bessiebetts