Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,004 total
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Great customer service
Fortunately, My dog has been pretty healthy. I will say though, every communication with Embrace has been pleasant and they are always responsive. They respond quickly and never mind answering questions about your policy or bill.
Insurer: Embrace
By: Alice-Ann Darrow
Sonnet insurance is the best by far
We needed to changesomething on our home insurance. Our request was handled quickly and efficiently
Insurer: Sonnet
By: Janice
Spot pet Insurance is a super company
Spot pet Insurance is a super company - very efficient and timely with their reviews and explain all claims completely - payments are sent in a reasonable amount of time
Insurer: Spot
By: Carol Niad
Great Pet Insurance
Andrea helped me on the phone today. She was very patient in answering all my questions. She was very kind and cheerful. We've been with Prudent Pet Insurance for a few years. They process the claims quickly and pay out just as fast. Anytime I have a question, there is always someone available to help.
Insurer: Prudent Pet
By: theresarunshotmail.com
Fabulous customer service reps
Lauren was knowledgeable, kind, personable, and honest. She made choosing pet insurance with Fetch a breeze. I highly recommend working with Fetch!
Insurer: Fetch
By: Maija Anstine
I am a veterinary professional and this…
I am a veterinary professional and this by far is the best pet insurance I have dealt with. Very happy with this pet insurance company. Thank you Spot!
Insurer: Spot Canada
By: Nicola Murphy
Denied my claim
Denied my claim. Hard to cancel. The calls are not going through. Avoid and go to a reputable company. This is an offshore scam company probably.
Insurer: ASPCA
By: Esmeralda Medina
Aileen was amazing!
Aileen was amazing! She was so personable and knowledgeable! Aileen really took the time to answer all my questions and explained the coverage options very well. I will absolutely refer Fetch Pet Insurance to friends due to my positive experience with Aileen!
Insurer: Fetch
By: Lisa Smith
Claims processed in a timely manner
Claims processed in a timely manner. Pleasant, helpful, knowledgeable staff.
Insurer: Spot
By: Mary Fretschel