Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Great service
Agent was polite and helpful. The agent helped me understand the process in a nonjudgmental way
Insurer: ASPCA
By: Sarah Hernandez
Outstanding customer service
Outstanding customer service
Insurer: Nationwide
By: customer
The reimbursement
The reimbursement, the service, the employees. It is just great all around!
Insurer: Fetch
By: Jana
The staff at Trupanion has always been…
The staff at Trupanion has always been there to assist me. They are warm, compassionate and caring. They always have kind words to say when your Little Fur Baby is not well. I contacted them after my Baby had surgery. They assisted me through the process. The claim was processed promptly and the reimbursement followed immediately after. I highly recommend Trupanion for your pet and peace of mind for you.
Insurer: Trupanion
By: Barry
McGee's cancer journey with Healthy Paws
My dog McGee had Healthy Paws coverage since I rescued him 10 years ago from the shelter.He had been to the vet thru the years for minor issues like Arthritis on his legs, allergies,etc that Healthy Paws had been quick to.reimburse payments for.I never ecpected that last June 6,2024 he would be diagnosed with Lymphoma..which would begin his Cancer journey of Chemo therapy, ER visits for other cancer related complications.My dog's resilience and courage to live , combined with Healthy Paws financial support promise..saved my dog today.He in remission from cancer, but I know that when sickness comes back I have Healthy Paws to back McGee up with financial support Thank you Healthy Paws.
Insurer: Healthy Paws
By: Regilyn Ewangan
excellent customer service
excellent customer service
Insurer: Prudent Pet
By: mabramovichprodigy.net
Our claim submission and process was…
Our claim submission and process was far more efficient this time when compared to our last claim.
Insurer: Fetch
By: Keely
quick response time
quick response time. Friendly customer service reps.
Insurer: Figo
By: Eda
Simple filing , Efficient process
Filing a claim is so simple and excellent communication while claim is processing!
Insurer: Fetch
By: Deb C