Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Terrible service, money wasted
They never pay claims, they always find a way to avoid it. It's the worst service I know; paying for this is practically a charity.
Insurer: Pets Best
By: Ruben
Excellent service to get started
The representative I spoke to was very helpful. Answered all my questions and pointed me in the right direction. Very simple process. I hope our pet never needs the insurance, but we are grateful that she now has it, just in case.
Insurer: Prudent Pet
By: John Hlas
I have been with Trupanion since 2010
I have been with Trupanion since 2010! Rusty is my 3rd pet I’m insured with. My baby has heart disease and Trupanion is always by my side. I recommend it to every pet owner. I don’t particularly like the increases in my monthly payments cuz I’m not working but they always do the right thing for me and my fur baby! With insurance I can always do the right thing for my pet, my baby. I never question taking him to veterinarian because I’m confident Trupanion will be with me! I Highly recommend Trupanion pet insurance company for all pets!
Insurer: Trupanion
By: Anet
worst insurance - do not waste your time or money -
ALL claims are denied on the pet having a prior SYMPTOM prior to policy's effective date. It's a loophole not to pay! If your pet ever had vomiting, diarrhea, or itching, and it's listed as a symptom in any NEW doctor visit, IT WILL BE DENIED because it is a prior SYMPTOM. EXAMPLE: puppy ate something, took him to the vet because he was vomiting and had diarrhea. Insurance will NEVER cover ANYTHING that he gets that has diarrhea or vomiting.
Insurer: Pets Best
By: elizabeth
Embrace has covered my cats for nearly 15 years
Embrace has been covering my two cats for most of their 15 years. It has been easy to file claims. I receive electronic reimbursements. I have peace of mind that I can continue to afford and pursue quality care for my boys as they age.
Insurer: Embrace
By: Susan Ziobro
Excellent service!!!!!You responded and approved our surgery…
You responded and approved our surgery within hour of our consultation!! Excellent service and you communicate as well perfectly and efficiently!! We have been extremely happy with Trupanion over the past 10 years of our fur babies life .. We recommend to everyone we know that become pet owners to get your pet insurance !!
Insurer: Trupanion
By: Robert
Always Great to work with
Trupanion has made a significant impact on the care I can provide for my sweet girl. Her life-saving surgery was covered, and they were super easy to work with.
Insurer: Trupanion
By: Darcy
Unfortunately I trusted Costco when I…
Unfortunately I trusted Costco when I signed up for this health insurance for my dog. Each time I send a claim, it comes back denied. When I call them they never know why is denied. They want notes from the Vet which is on the invoice and discharge paperwork. They still insist that they need more paperwork. They also charged us more for deductible because I went on my own to look for the a policy from them online and it was half deductible than the one they offered when I got it through Costco. Very awful customer service, everything is denied. They barely answer emails. I cannot believe this company hasn't gone out of business yet.
Insurer: Figo
By: Mercedes Schlaffer
Pet Insurance at its best--Metlife
MetLife has been amazing for taking care of my dog Holly. They truly care about pets and make the entire process of submitting claims so easy. Every time I file a claim, they follow up and keep me informed about the status, which gives me real peace of mind. The best part is how quickly the reimbursement is deposited directly into my bank account. MetLife really makes pet insurance simple and stress-free. They are the best!
Insurer: MetLife
By: Ruthann Monterosa
ER Visit
After several visits to the emergency vet, I can say MetLife insurance processed all my claims with no problems at all. It's good to know that during the stressful times with my pet, I can count on MetLife Pet Insurance!
Insurer: MetLife
By: LaDonne