Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Really slow on updates
Really slow on updates. Always finding a way to not pay a vet bill. Takes too long for reimbursement if a vet bill does get paid.
Insurer: Spot
By: Lourdes
I am very happy with Embrace Pet…
I am very happy with Embrace Pet Insurance. We got the insurance about 5 years ago, and didn't really need to use it until this year, and the process to file a claim was really easy.
Insurer: Embrace
By: Brad Fischer
Love working with you guys
Love working with you guys! You make this process easy.
Insurer: Spot
By: Nicole T.
Daniel was very professional and great!
Daniel was very professional and great!
Insurer: Nationwide
By: Bob F
Healthy Paws made filing the claim…
Healthy Paws made filing the claim super easy. Just a few photos of the Vet's invoice on their app. The reimbursement was in my account in only a few days.
Insurer: Healthy Paws
By: Alan Willox
The lady who helped me pick the…
The lady who helped me pick the insurance was very helpful.
Insurer: Prudent Pet
By: cumarmpeoplepc.com
Young Dog Surgery
When my dog, 1 year old, needed special surgery, I was scare for him; but I had the confidence of having a backup with Met Life, pet insurance. He is well and Met Life helped. The claim process was simple, fast, and very fair. I recommend pet insurance for a new puppy or dog; and especially, Met Life. I plan to keep them.
Insurer: MetLife
By: Robert Valdez
Peter rabbit
Very good experience they were very helpful very happy we went with them
Insurer: Nationwide
By: Mike mabil
Always quick and professional service…
Always quick and professional service and payment.
Insurer: Pets Best
By: Carol Mueller
Telephone kept disconnecting after…
Telephone kept disconnecting after waiting for many minute. Disconnections when taking to a rep Finally got log in figured out and now I am happy.
Insurer: Embrace
By: Cathy Piazza