Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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I really like trupanion because they…
I really like trupanion because they take care of my little dog scooter. He's got a lot of medical issues seizures diabetes heart condition COPD so therefore when it comes to him going to the vet I can always count you're paying you to be there for him and reimbursement is really quick. Want to thank you all for being there and I've been a customer with them for 11 and a half years and it's all been worth it. Looking forward to some more thank you highly recommend
Insurer: Trupanion
By: michael
Highly recommend MetLife for pet insurance
I have submitted several bills this year. The turnaround time for processing and receiving my check was more than I expected.
Insurer: MetLife
By: Beverly D
Connor was wonderful and incredibly…
Connor was wonderful and incredibly informative and helpful
Insurer: Nationwide
By: customer
Response time is very good.
Response time is very good.
Insurer: MetLife
By: customer
MetLife Pet Insurance is A+
MetLife Pet Insurance is always responsive to my questions and claims. They appear to be genuinely concerned about my pet's well-being. Customer service representatives are well-trained and knowledgeable. Good value for pet insurance. Online Vet Chat is an added benefit.
Insurer: MetLife
By: Rhonda
Karley was very sweet and helpful in…
Karley was very sweet and helpful in starting my insurance plan
Insurer: Fetch Canada
By: megan
I like the company but my policy was…
I like the company but my policy was canceled because my card was inactivated. In their message they said they attempted to call me to remedy the situation. If this happened, they never left a message as to who they were, etc. I never received an email to my knowledge either. This should not have happened!
Insurer: MetLife
By: AA
Smartest move we have made
The reps I have spoken with are very helpful. Claim submission is a breeze and usually I get the refund in days. It has taken up to a week but that is rare.
Insurer: MetLife
By: Viki
Claims "issues"
With each claim I submit, I end up having to chat in or call because I get "needs more information" emails just to be told I do have everything in when I ask. Making the reimbursement time much longer than necessary.
Insurer: MetLife
By: customer
Very grateful client
The one time i called with questions the gentleman I spoke to was so helpful and courteous. The claims process has been super easy. I’m so thankful I signed up my dog for this program. It’s been extremely valuable in her health care.
Insurer: MetLife
By: Lindsey B