Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Response:I am pleased with the insurance and…
I am pleased with the insurance and also the response time is very good
Insurer: Spot
By: Pilar Moore
quick processing and friendly
quick processing and friendly service
Insurer: MetLife
By: customer
I must admit it was a learning curve…
I must admit it was a learning curve for me to understand the documentation needed for reimbursement. However once I understood what was needed my claims were reimbursed in a timely manner. Customer service reps were always kind and expressed care for my dog. Really appreciate them!
Insurer: MetLife
By: customer
Excellent Customer Care!
"Pet's Best has been a safeguard for our sweet labs who eat anything and everything. The whole process of filing a claim couldn't be easier. The funds arrived in my account in a surprisingly short amount of time. We wouldn't ever be without coverage from this excellent company. Thank you for excellent service! "
Insurer: Pets Best
By: Amy Parker
Highly recommend Fetch Pet, great customer service
Amanda was very informative and helpful. Fully explained options and and benefits as well as how billing system works. I switched from Trupanion and the services offered are beyond what they can offer.
Insurer: Fetch Canada
By: Scott Sargent
Spot has one of the lowest premiums and best overall customer service experience
Spot quickly and efficiently processed the 2 claims I’ve submitted in the 3 years I’ve been with them. When I shopped around for pet insurance, Spot had the lowest premium with the most coverage. My premium didn’t go up in my second year and increased very little last year. I am highly satisfied with this company. The few times I spoke to a phone representative with questions, they were so courteous and patient. It was a pleasure talking with them.
Insurer: Spot
By: Aurawan Nizner
always wonderful
always wonderful. I wish "people" insurance ordered the same service.
Insurer: MetLife
By: customer
I submitted my first claim early…
I submitted my first claim early October and then about 10 days later I received email saying I needed to send in more documentation on Oct 20. Before I had a chance to add document, the claim was deleted from the portal. I called in and the rep said I could email the additional document and they would send in. I didnt see my old claim re-opened a few days later so decided to resubmit all documents at once just so it shows in portal. 10 days later I got the approval which is why I gave a 3 star vs 1 star but automatically deleting history or claims is not cool at all.
Insurer: MetLife
By: michele kosnik
Disappointed 10-Year, Loyal Customer
I was beyond disappointed to learn that the first claim I've submitted in almost a decade of paying into this insurance, was denied within seconds. I brought my senior dog in for emergency care after he showed a concerning change in behavior, a new mass on his shoulder, and he seemed uncomfortable. Relentless panting, pacing, hiding under our legs, and lifting his paw off the ground for 2 days, and a new mass had us fearing that he was in pain. After running a series of tests to rule out potential causes, we were relieved to learn that nothing glaring was found that would indicate an underlying issue. However, these tests were performed to search for causes of pain. How this would not be covered is beyond me. I have been a loyal and reliable customer for over a decade, and used this insurance only 2 times for minor issues in that span of time. The one time that I truly needed this insurance, I was denied. I am in the process of appealing this claim. If it is not resolved, not only will you lose a faithful customer, but I will make sure to share this review on every forum and platform possible- so that people can shop elsewhere when looking for trustworthy and reliable pet insurance.
Insurer: Trupanion
By: Jamie Derkacz