Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Loving My Pet and PetLife
Very easy to submit claims , quick turn around and love getting articles on pet health , safety and health
Insurer: MetLife
By: customer
Great to work with
When I purchased the policy the agent explained the coverages recommended for a puppy. I had two puppies at the time, that are now 2 years old. Since purchasing the policies for both my fur babies they have had sick visits and one hospital stay. I never though I would need pet insurance but I'm glad I chose Embace. I
Insurer: Embrace
By: Maggie Castro
Terrible experience
Terrible experience. Have used this company for years and my claim was denied with no explanation or request for more documents. To think that your dog needs an annual exam and can not get any coverage is horrible for a pet owner.
Insurer: Spot
By: HU
Rosie was extremely knowledgeable
Rosie was extremely knowledgeable. She did a great job of answering our questions.
Insurer: Nationwide
By: Jay
Every timer we use you
Every timer we use you, it is a positive experience. Thank you!!
Insurer: MetLife
By: customer
Customer service
Customer service, pricing and reimbursement have all been very good
Insurer: MetLife
By: customer
Very friendly speedy service
Very friendly speedy service. This is the best pet insurance ever!
Insurer: Trupanion
By: Esther and Roy
I used to love Trupanion, not anymore
I used to love Trupanion, always quickly responsive with claims. Then, they turned down a claim saying it was a precondition even though back in 2022 they paid for an extraction and the medication used, they said they don't do dental cleaning, but they did pay for the above. I sent a claim in this month for 11 extractions and they paid nothing. They said it was a pre existing condition. Conveniently my claim for dental in 2022 was missing from the website. I think this company might have changed owners? anyway, not paying for extractions due to abscess and claiming pre existing condition so they don't have to pay $4000 is despicable.
Insurer: Trupanion
By: Tami
Very easy and clear instructions
Very easy and clear instructions
Insurer: MetLife
By: Karrie Wagner