Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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easy to submit claims and helpful
easy to submit claims and helpful
Insurer: MetLife
By: Tiffany Brock
Coverage affords you options for pricey care
I had a rep Rebecca S. research years of vet bills to reach lifetime deductibles for three of my dogs conditions. Going forward these treatments would be covered at 90%. I was considering canceling but the personalized care I received changed my mind. Literally one month later my dog fell ill and was admitted to the ICU facing a $ 15000 bill. It turned out he had a bleeding tumor and cancer throughout his abdomen. The insurance gave me options that I wouldn’t have if out of pocket. Ultimately Maxxx had to be euthanized but a large portion of his care was covered. Thank you Rebecca and Trupanion
Insurer: Trupanion
By: Kevin Tape
Awesome service
Awesome service - just as advertised. Communication was great. They paid out just as expected. Don't delay - get your pet insurance today. We saved thousands in vet bills with our 4 yo dog.
Insurer: Spot
By: Mary Barber
So easy to work with
So easy to work with, fast and reliable.
Insurer: MetLife
By: customer
MetLife is great at answering any and…
MetLife is great at answering any and all questions I have had about my coverage and their policies. MetLife has made such a huge impact on my ability to adequately take care of my puppy and has given me reassurance that if something goes wrong they are there to help.
Insurer: MetLife
By: customer
Very easy submitting a claim
Very easy submitting a claim. Happy with the service I have received so far.
Insurer: Embrace
By: A “H”
Great insurance for your pet.
The app is simple to use. Their customer service is great and our payments are sent timely. I would recommend using this insurance.
Insurer: MetLife
By: Renee Geib
MetLife Pet Insurance staff are always…
MetLife Pet Insurance staff are always accessible and helpful with providing guidance and answering questions. Processing of claims is easy and quick. In general the approach and coverage relieve any stress I have in how I will be able to make sure my dog gets the care he needs
Insurer: MetLife
By: customer
Efficiency at its finest
I was able to focus on the course of action for my dog while my vets office and Trupanion handled everything else for me. Very grateful!! ☺️
Insurer: Trupanion
By: Michelle C