Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
Other Categories
Great customer service
Great customer service. Helpful, kind and knowledgeable. Easily reachable. No long wait times.
Insurer: Trupanion
By: SamX
Perfect
Thank you for making it easy to file claims for my pet. It's easy to upload information in the widely used formats available. It's also a user-friendly process involving easy to follow step-by-step instructions.
Insurer: MetLife
By: K.D.
Great Company
Always great Customer Service when you contact them ,claims are settled fast . The rates are rinseable nice Company.
Insurer: MetLife
By: customer
Met expectations
Met expectations. Timely processing. Easy to access and responsive to questions.
Insurer: Pumpkin
By: Ronnie
Claims process is quick and easy
Claims process is quick and easy. Customer service is fabulous.
Insurer: MetLife
By: Bryan McIntyre
Claim process
My little guy needed to get neutered this year , after going through the process I submitted all claims and they were promptly evaluated and the reimbursement processed timely. I am very happy with the easy process. The app is very intuitive
Insurer: MetLife
By: Yani
Pets Best Insurance service.
Typically, I include the SOAP notes with my claims to avoid delays. However, I haven't been doing that lately. I appreciate the updates from PetBest regarding the status of my claims. Some of the delay could be due to the Vet Center being busy. Pet Best has polite and respectful customer service. They are supportive and responsive
Helpful customer service ....great…
Helpful customer service ....great rates!!!
Insurer: MetLife
By: Branden Robinson
Met Pet Life
I have 4 dogs so a month doesn’t go buy without sending in a claim for vaccines or heartworm meds for them. Met Pet Life replies to claims within two weeks. And if you call you actually speak to a real person. Over 40 years of owning dogs and been having other insurances Met Pet is #1
Insurer: MetLife
By: Carol Kiley
Fetch Pet Insurance
We have had pet insurance for years and never claimed. Thought we would try Fetch who would not waiver the waiting periods. After trying to send multiple videos etc. They have not once spoken to our vet and people making the decisions aren't even Vets. A company just trying to reduce there risk and not cover your pet fully.
Insurer: Fetch
By: Terry Rad