Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Super simple
Super simple, fast response and you kept me apprised of my claim status.
Insurer: Fetch
By: Jennifer
Our Murphy had his annual physical and…
Our Murphy had his annual physical and we submitted the invoice to Spot. We had our reimbursement within just a few days! Thank you for your efficiency and easily usable website.
Insurer: Spot
By: Pamela Davis
Excellent service
Excellent service. This is an excellent insurance company!
Insurer: Fetch
By: Dewey's Mom
Awful
The website and the app have been down for at least a month. The only reason I was able to learn this was on their Facebook page, nothing was shared with us! Every time I looked at what fb said it gave a different reason for it being unavailable. I was finally able to submit my claim after 2 weeks (out of pure luck) and now I’ll have to wait to see how long it takes to get the claim. They also provided an email address on their fb to submit claims, and of course it doesn’t work either. I called today to ask for a refund for the time we couldn’t submit claims and they said it’s not something they do. I cancelled my policy today.
Insurer: Pets Best
By: Kayleigh Binette
Your employees are your best…
Your employees are your best Ambassadors for your business. They ROCK!!!!!
Insurer: Embrace
By: bill rouse
Submitting a claim
Just had to submit a claim. My dog ate a corn cob. The website is very easy to work with and Embrace customer service is excellent
Insurer: Embrace
By: Gulliver
I am so happy with Fetch Pet Insurance
I am so happy with Fetch Pet Insurance! They are amazing! They are always right there when you need them,always answer you. Reimbursed me right away. Thank you so much!
Insurer: Fetch
By: Rosemary Albert
Best pup insurance I’ve experienced
Fast and efficient professional response Turn around for reimbursement was very quick ! Happy to have switched from ODIE!
Insurer: Fetch
By: GGNAVA