Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Easy fast personal and friendly
Easy fast personal and friendly
Insurer: Nationwide
By: Customer
Karley helped make sure my pet…
Karley helped make sure my pet insurance was active and helped add new pets very easily
Insurer: Fetch
By: xavier b
Great communication, and app is helpful
Great communication regarding claim status and the app is also very easy to navigate.
Insurer: Fetch
By: LP
Fast claims processing
Fast claims processing. Always friendly
Insurer: MetLife
By: Julane
The claim submission process was very easy
The claim submission process was very easy. The communication was great. The claim processed and paid within two weeks. Very pleased with Fetch.
Insurer: Fetch
By: Mama P
Molly's surgery
I'm amazed at the prompt service I got for my dogs surgery I'm glad I have Trupanion first time I've ever had pet insurance thank you so much
Insurer: Trupanion
By: CYNTHIA SENG
Couldn't reach anyone via phone or chat…
Couldn't reach anyone via phone or chat to ask questions on coverage
Insurer: MetLife
By: Laura Heely
They have been great to deal with
They have been great to deal with. I love the app to submit claims and verify what stage it is in.
Insurer: MetLife
By: German Shepherd mom
Karley was wonderful
Karley was wonderful at the first "hello." She patiently answered all of my questions, and walked me through any concerns that I might have. This is a big deal for my furbaby, and Karley made this decision and registration process easy very pleasant!
Insurer: Fetch
By: Loren DeRosa
Aileen was super helpful and…
Aileen was super helpful and informative!
Insurer: Fetch Canada
By: Simran Garg