Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Very quick to respond very efficient
Very quick to respond very efficient
Insurer: Fetch
By: Marie
Samantha - excellent customer service
Samantha was excellent! Listened to my needs and is working on a solution. Really felt that she understood the issue and can help address my concerns. Very polite, helpful and caring.
Insurer: Fetch
By: JoAnne Nightingale
Easy, fast & responsive
So easy and very responsive when I had issues with my bank account
Insurer: Fetch
By: Carla
Customer service has always been…
Customer service has always been pleasant and very helpful. Once I submitted my claims I received a decision and payment very quickly.
Insurer: Trupanion
By: Claire
Without Trupanion my very happy, very loved dog wouldn't still be here.
Without Trupanion my very happy, very loved dog wouldn't still be here. I signed up when she was 11 weeks old, hoping, of course, that she would be healthy & never need it. She is now twelve and a half and Trupanion has paid out over a quarter of a million dollars in her claims. Allergies, inflammatory bowel disease, bilateral shoulder repair, hypothyroidism, cardiac disease, osteoarthritis, four different kinds of cancer, plus a benign brain tumor that would have killed her had we done nothing, radiation (twice for said brain tumor, plus once for a soft tissue sarcoma)...you name it and my pup has either had it or is thinking about getting it. Thanks to Trupanion I've been able to give her the best medical treatment available without worry or hesitation. They've paid every claim quickly and without hesitation or hassle.
Insurer: Trupanion
By: Rachel
Personal touches make a difference
The claim submissions process is so easy and seamless. Trupanion is always very responsive to any questions I may have. Lastly, although seemingly minor, when my last claim included the euthanasia of my pet, the automated text I received saying the claim had been reviewed started out with saying how sorry they were for the loss of my pet. Although it was still an automated text, that seemingly small detail meant a lot to me. They also automatically discontinued my policy for me without me having to reach out and explain why, and they sent an email letting me know that also expressed their sympathies. The personal touches were much appreciated during a difficult time.
Insurer: Trupanion
By: Melinda
Melody was very helpful in selecting…
Melody was very helpful in selecting coverage for my dog Sophie. She was great!
Insurer: Nationwide
By: Angela
Everything was smooth with pumpkin for…
Everything was smooth with pumpkin for me and Marley.
Insurer: Pumpkin
By: Roger C Goff
My experience was excellent.
My experience was excellent.
Insurer: Nationwide
By: Jackie Matthews Glover
Quick and easy support experience
I had trouble adding my new dog to my account, but Aileen from support helped me right away and answered all my questions. Excellent service and a positive overall experience!
Insurer: Fetch
By: Ramon Mariano