Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Emergency Room Visit
Dog had to go to emergency room and the hospital was able to connect with Trupanion and do my refund right there at the hospital where I did not even need to file a claim such a great convenience I would give more than five stars for this if possible
Insurer: Trupanion
By: Scott
We appreciate you
We appreciate you! You are all so kind and helpful!
Insurer: Nationwide
By: customer
The staff is alway helpful and kind on…
The staff is alway helpful and kind on the phone ,,or thru an email,
Insurer: Pumpkin
By: Joseph
Amanda Mello is hands down the best insurance rep ever
Amanda was the most helpful person I have ever spoken to when looking for insurance. She answered all my questions and took all the time I needed on the phone. she's answered my emailed right away and is still helping me even after I made my purchase. She was able to edit my quote about 50000 times without complaining. she's gone above and beyond in every way and I'm a fetch client because of her. I will recommend fetch to my friends because of Amandas outstanding customer service
Insurer: Fetch Canada
By: Olivia Plumton
Denied claim - Won't be keeping this insurance
There was very little communication during the claims process and when you call someone....they can't help. They can just tell you it's been reviewed. Then the claim was denied for "pre-existing" but there was not pre-existing. I will be cancelling this insurance.
Insurer: Pets Best
By: Jennifer
What a scam
Have had insurance for more than 10 years. First claim denied. Dog had eye infection. Denial excuses make no sense. Don't waste your money. Put aside 100 bucks a month into a savings account.
Insurer: Pets Plus Us
By: joel
Responses unlikely
This company is awful. I paid upfront for a year and their website / app never works. I have been trying to file a claim for weeks and cannot submit anything. You call their number and no one picks up. You send them an email and no one responds. Time to reach out to a lawyer to get my money back.
Insurer: Pets Best
By: Katie
Highly Recommend Pets Best
My dog, Rudy, has a chronic condition that requires ongoing treatment, and I honestly don't know what I would have done without Pets Best. Their coverage has made it possible for me to provide Rudy with the care he needs without worrying about the financial burden. The claims process is simple and straightforward, and I really appreciate how Pets Best keeps me updated every step of the way. They also provide clear, easy-to-read summaries of what's covered and reimbursed, which makes everything transparent and stress-free. I'm so grateful for the support they've provided to both Rudy and me — I would highly recommend Pets Best to any pet parent looking for reliable, compassionate insurance.
3+ years still not paid on surgery claim
Contacted dozens of times. Sent form letters that don't apply to my claim at all or say more information is needed but don't specify what information it is that is needed. All they do is stall and stall in paying the claim. Like asking for medical records that have been provided over a dozen times! They don't have records of receiving my correct or of them sending response (they don't have records of their own correspondence). Can't recommend at all! Terrible service at all levels!!! Stay away.
Insurer: Healthy Paws
By: Susan Spidel
Over the web to submit claim is easy…
Over the web to submit claim is easy and convenience. Claim is review and done on time. Fast submitting payment through direct deposit is great. Save time and redundant paper work.
Insurer: Spot
By: Siu Lo