Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Super smooth process
Super smooth process. User friendly. Very happy with the service.
Insurer: MetLife
By: customer
The processing of claims is quick
The processing of claims is quick. Also, if MetLife needs more information, it is easy to add the needed information though email.
Insurer: MetLife
By: customer
I can submit my claims easily online…
I can submit my claims easily online after getting my original documents in.
Insurer: MetLife
By: customer beth
Best pet insurance
Easy to upload documents and if I ever have any problems or questions every one I've talked to is extremely helpful and courteous. I couldn't recommend metlife enough!
Insurer: MetLife
By: customer
Great service just need a bit better…
Great service just need a bit better communication from the team.
Insurer: MetLife
By: customer
We love Pumpkin❤️
Pumpkin pet insurance and their wellness plan is amazing. I use the wellness plan for all three of my fur babies. It’s simple I go to the vet, submit my invoice with my claim and get paid within a couple of days!! Pumpkin, you are the best!! My fur babies say thank you!❤️
Insurer: Pumpkin
By: Stephanie
I’m very happy with all experiences…
I’m very happy with all experiences I’ve had with MetLife!
Insurer: MetLife
By: Kathy
The claim submission process is…
The claim submission process is straightforward, but every claim I’ve submitted has resulted in multiple emails stating that documentation is missing. Each time, I resubmit the same documents, and only after several attempts and a phone call does the claim finally go through. Most recently, my claim was closed without payment or explanation, requiring me to restart the process for the fourth time. At this point, the effort required to obtain reimbursement simply isn’t worth the 80% coverage.
Insurer: MetLife
By: Joanne Panepinto
Great Pet Insurance
quick response, easy to submit claims, great communication
Insurer: MetLife
By: Enrique