Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Amanda was incredible
Amanda was incredible! Not only did I receive all of the information I needed regarding my coverage and potential claims, she was also personable, helpful, and genuine. It was a pleasant call to insurance, which I think is quite rare!
Insurer: Fetch
By: EH
Great customer service. 10/10
Both representatives I spoke to were fantastic. Honestly wish I’d seen this sooner so I could tell you their names, but I tossed the paper I wrote them on.
Insurer: MetLife
By: Garee
thank you so much to kaitlyn
thank you so much to kaitlyn! helping me getting my claim sorted out. her patience and understanding made me at ease completing the claim.
Insurer: Fetch Canada
By: tony Tiger
Insurance That Works For Me and My Roxi
I feel Pumpkin was a great choice for my Roxi. I've just been with them since October 2025, and the Wellness package has helped to defray some of the cost associated with getting my Roxi her first year of vaccinations. The staff has been very accommodating when I've needed to call with questions. They have each displayed excellent customer service.
Insurer: Pumpkin
By: Joi Aldridge
Knowledgeable Humans!
I was able to speak with a human in minutes and a knowledgeable human at that! My questions were answered and accurately too! I consistently have a good experience with your customer service.
Insurer: MetLife
By: customer
Filing claims via the MetLife app on my…
Filing claims via the MetLife app on my phone is fast and convenient. The Vet chat is also great when you have general concerns and want a second opinion with your pets symptoms. I have called customer service with plan changes and everything was taken care of.
Insurer: MetLife
By: customer
I can do everything on line
I can do everything on line, fast and easy
Insurer: MetLife
By: customer
Recommend this insurance to everyone…
Recommend this insurance to everyone possible. Amazing coverage, easy claims, fantastic customer service
Insurer: MetLife
By: customer Jill
Everything is great!
Everything is great, and they made everything so easy. I feel very relieved knowing that I have them in my back when my pet is sick.
Insurer: MetLife
By: customer