Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Metlife Pet Insurance is a must have with pets
I have been with Met Life Pet Insurance for 2 years now from day one after adopting both our cats. The rescue I adopted from actually recommends them. It has been a lifesaver financially as both cats ended up unfortunately having health issues later on. Submitting claims is easy, you can even submit from the app. Reimbursement is usually within a week, just make sure you submitt your payment receipt, the invoice, and the soap notes from your vet to avoid a delay. I have called maybe twice and have had great customer service. Also call over the phone to enroll for unlimited benefits as it is not an option if you enroll online. I found this out when renewing over the phone with a question and the agent told me about the unlimited benefits. It does cost more.
Insurer: MetLife
By: Noelle
Wonderful representatives, additional online adjustments might be nice!
The only thing I wish I could do is make updates or changes to either my policy on the app, or see what adjustments would do to my monthly rate. Whenever I call your service representatives are always wonderful, I'm just an anxious person who hates making phone calls 😂
Insurer: MetLife
By: Alexis
I am grateful that there has been quick…
I am grateful that there has been quick review of the claims I have submitted. It's important to me that I can receive my money for having this insurance since I am on a fixed budget.
Insurer: MetLife
By: Deborah
Great service
Great service. App and process was easy to use.
Insurer: MetLife
By: Tanya Quillinan
My experience was amazing just like I…
My experience was amazing just like I had made great experiences before! I was at the emergency clinic with my GSD and the invoice was pre approved within few minutes. I was able to focus on my girl and later paid just my portion! I am so glad I have chosen this insurance for my fur babies! Thank you so much Trupanion !
Insurer: Trupanion
By: Rodaba
Excellent customer service
Excellent customer service. Good variety of plans.
Insurer: Nationwide
By: Hulse Family
Easy to use
Easy to use, quick responses, and good customer care. I have peace of mind knowing that I will not have to choose between quality care for my dogs and being able to pay my bills.
Insurer: Trupanion
By: DOG AS COPILOT
Easy claims processing
Easy claims processing, customer service is outstanding and understandable explanations
Insurer: Pumpkin
By: Tracy
They are always on top of my claims and…
They are always on top of my claims and very professional on phone .
Insurer: Pumpkin
By: Angelina
Trupanion makes my dog's life possible even though she has cancer
I am grateful to have Trupanion coverage, as it would be difficult to afford cancer treatments for my dog without it. Trupanion is very quick to assess invoices and reimburse me: it happens within days of my putting my invoices into the Web site. I find the Web site easy to use, and the instructions clear. Claire's cancer is manageable with this comprehensive coverage.
Insurer: Trupanion
By: Tracey