Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Incredibly fast turn around on claims…
Incredibly fast turn around on claims payments! Great job!
Insurer: Pumpkin
By: Sher
Easy Claims Submission
Submitting claims through the app is incredibly easy, and the claims process is reviewed and turned around quickly. I appreciate the service and tools provided by the Metlife app
Insurer: MetLife
By: Mason
Claims paid quickly
It was easy to submit the bills and medical records in the app.
Insurer: MetLife
By: Keely
… Outstanding Support During My Dog’s Surgeries
I’m incredibly grateful to Healthy Paws for standing by us through my dog’s two surgeries. Those were very stressful and emotional times, but knowing I had reliable pet insurance made a huge difference. The claims process was simple, reimbursements were fast, and everything was handled professionally. I truly appreciate the support Healthy Paws provided and highly recommend them to any pet owner
Insurer: Healthy Paws
By: Forouzan Jalilifar
Healthy Paws for Life
I can't say enough great things about Healthy Paws pet insurance! Our pets are like family to us and Healthy Paws is always there for us. It is so stressful to be told your dog has cancer or that they need knee surgery. Thor has been through cancer surgery last year and knee surgery this year. I never had to worry about the vet bills because Healthy Paws reimbursed me 90% of both surgeries within 3 days. They are absolutely the best pet insurance company out there and worth every penny. You get what you pay for and they will be my pet insurance company for life!
Insurer: Healthy Paws
By: Sharon Sykes
Fast and Easy
I made a claim and within a week it was processed and paid directly to my bank account. I am very pleased with Spot!
Insurer: Spot
By: Matthew Gross
The claim process was quite streamless…
The claim process was quite streamless and the payment was quick
Insurer: MetLife
By: customer
Total scam
Total scam. MetLife adjuster denied claim saying that my dog's lacerated paw was an ILLNESS not an INJURY.
Insurer: MetLife
By: Al
Great company
Great company! I have had several claims and after meeting my deductible they have paid per my policy. No hassles at all. If you have pets it’s definitely worth the cost( which I think is reasonable).
Insurer: Spot
By: Rhonda Shepherd
RUN! DO NOT BUY!
RUN! DO NOT BUY this pet insurance if you want to be reimbursed for dental cleanings. If your pet has tartar or plaque on their teeth at their cleanings and it happens several times (3 annual cleanings for us), MetLife will say that your pet has a “preexisting condition” (because of the 3 year history) and deny the claim. It’s a new procedure that they’ve implemented this year and it’s insane that they are getting away with it. Imagine buying a policy that covers teeth cleaning and MetLife states that they’re not going to reimburse your claim because your pet has a history of his teeth being dirty at his cleaning appointments! That’s completely insane! In what world does that even make sense? I purchased a policy 4 years ago (no lapses) that included preventative care (teeth cleaning, immunizations, etc.) and this has been my nightmare experience this year. Our veterinarian even wrote a 2 page letter explaining that this year’s procedure was just like previous years that WERE REIMBURSED by MetLife and they still won’t pay! I would also like to mention that as a result of this “bait and switch”, our family is out $1600 (cleanings for 2 dogs) that we thought would be coming back to our household. Finally, I would like to say that I chose MetLife because we also had their dental insurance for our family and thought them to be a reputable company. Sadly, that is no longer true. Do yourself a favor - check out Embrace insurance. Our vet office says they are wonderful to work with and would never do this to their customers. P.S. I hope MetLife does not respond to this post with their canned reply of “all that I need to do is email them”. That is B.S. and I’ve done it already. I’ve called them on the phone too. Spoken with multiple adjusters and employees in management. They told me that their determination is final and no one will reverse it. Do better, MetLife. Your company should be ashamed.
Insurer: MetLife
By: Tammy Lunger