Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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The representatives
The representatives I had to work with a couple of reps. I sent in claims, and all supportive documentation (soap note a couple of days later). I had constant emails re missing soap note ( for two+ weeks). Finally resolved 2/11/26. Earlier I scope w/a rep re a med. The case reviewer did not understand “generic” vs “ brand name”… I walked the rep I was speaking with through that. And asked her to please educate the reviewer.
Insurer: MetLife
By: customer
It's always so easy to submit claims.
It's always so easy to submit claims.
Insurer: Spot
By: Joyce Hansen
I can’t say enough about how wonderful …
I can’t say enough about how wonderful Pumpkin insurance is. My little Maltipoo Marina has been going thru some health issues and having Pumpkin has been such a blessing. Every claim I’ve filed has been paid very quickly, and everyone I’ve spoken to has been extremely nice and helpful. ❤️
Insurer: Pumpkin
By: customer
We’ve had only smooth experiences with…
We’ve had only smooth experiences with MetLife when dealing with our pets. Quick turnarounds, no hassles. We couldn’t be more please.
Insurer: MetLife
By: Will S
Excellent service overall
Excellent service overall! We had an unexpected illness come up with our dog. MetLife did not hesitate to take care of the reimbursements. I highly recommend MetLife for your pet insurance!
Insurer: MetLife
By: Joe
Ease of filling a claim and uploading…
Ease of filling a claim and uploading documents. Quick turn time.
Insurer: MetLife
By: customer
Called about a claim
I had called Fetch because my vet had sent in the required documentation in order to process the claim. The representative found the documentation and the claim was completed that day. I received an email and I received my reimbursement on 2/12.
Insurer: Fetch
By: Karen Marchand
Fast service and easy to file claim
Fast service and easy to file claim
Insurer: MetLife
By: Theresa Soileau-Kilburn
I like how quickly my claim was paid
I like how quickly my claim was paid. I do not the cost of the insurance. It has doubled in cost in the last 6 months and is nearly at a point where it is better to just save the money and forgo the insurance.
Insurer: MetLife
By: Ron Steffen
Do Not Dump Senior Dogs
Unreasonable premium hikes and reduction of coverage for senior dogs. We have been with this insurance company since 2016 when our dog entered our home as a puppy. We put up with unreasonable premium hikes for our big girl because we wanted the best healthcare for her, and she has had minimal health problems. However, now that she is over 10 years old, Healthy Paws is constructively dumping her by increasing her deductible and at the same time reducing her coverage. This is really unfair. An insurance company should not be able to take our money for 10 years and then raise deductibles and reduce coverage when the risk of health problems increases solely because of her age.
Insurer: Healthy Paws
By: Burcu Basaran