Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Processing and Overpayment Handling
I want to start by saying that I truly value my pet policy with your company. However, I am very frustrated with the automated claims processing system and the way overpayments are being handled. On several occasions, I’ve received letters stating that you overpaid on a claim. When I called to resolve the “overpayment” by providing a card for reimbursement, I was told that repayment must be sent via paper check through the mail. We are in 2026, and many people- myself included- no longer use paper checks. It is a significant inconvenience to have to go to the bank to obtain a check and then mail it back, especially for an error that should not have occurred in the first place. Additionally, when submitting claims, if I know an item is not covered, I clearly mark it as “not covered” on the line items. Despite this, those items are still being processed and paid, which is what is leading to these overpayment situations. This suggests a flaw in the automated system that needs to be addressed.
Insurer: MetLife
By: Bridgett
Our insurance policy saved us $7100…
Our insurance policy saved us $7100 plus on a recent emergency surgery Payment was prompt and submitting the claim was easy
Insurer: MetLife
By: Karen
I’m happy with the ease of submitting a…
I’m happy with the ease of submitting a claim and how fast they settle it. I’m very pleased with MetLife and have recommended them to friends. One friend signed up!!😹
Insurer: MetLife
By: Koko Yee
They ultimately paid the claim
They ultimately paid the claim. However, they asked for additional documentation that they already had from a previous claim that they had already processed. Then they used questionable language like if we don’t receive this documentation in 10 days we will be forced to close your claim. Typical insurance: delay, deny, defend.
Insurer: MetLife
By: wtw
Very quick claims processing
Very quick claims processing
Insurer: MetLife
By: customer
Tell Your Friends!
What makes our experience great with Healthy Paws is the peace of mind we get financially when already dealing with a stressful time when our dog Magnus is having an emergency. We've been with Healthy Paws for many years now and wouldn't think of changing. They respond very quickly on claims and that's extremely helpful. We tell all our pet loving friends about it!
Insurer: Healthy Paws
By: Mark
Quick response and payment
Quick response and payment
Insurer: MetLife
By: Carmen Ryan
Every time I put a claim in it gets…
Every time I put a claim in it gets processed quickly
Insurer: MetLife
By: customer
The claim was easy to submit
The claim was easy to submit, I got my money back quickly, appreciated clear communications keeping me informed when information was missing, what was needed and by when, also likes the communications to keep me updated on where the claim was in the process
Insurer: MetLife
By: customer
Got claim after sent everything in
Got claim after sent everything in
Insurer: Fetch
By: Mary