Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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excellent insurance
very impressed with the coverage provided and the efficient claim-handling experience; would definitely recommend for any pet owner.
Insurer: Embrace
By: Robert
Wonderful Service - as usual
While I did not have both receipts for the purchase of one of our old guy's prescription refills, they worked with me until they were able to reimburse me for that scrip. These are some terrific people who have never failed to come through for us.
Insurer: Embrace
By: Gretchen
Great first experience with pet insurance.
I was a little concerned about the claim process because I haven't had the best experiences with human health insurance. I was sure they would find a reason not to cover my claim but to my surprise, it was a simple process and I received a check rather quickly. For what it's worth, I rescued a puppy and I received the first 2 months of insurance free and decided to stay with it because vet bills can get very expensive. As my pup got older we noticed something on his eye which had to be removed which is what I submitted the claim on. They covered 80% after the deductible.
Insurer: Embrace
By: Jerri
Claims covered, unexpected paperwork, friendly staff
Had several claims for wellness and one for an accident. All were covered. The amount of paperwork required for the accident was ridiculous, but the wellness claims were reimbursed easily. I'm rating a 7 and not a 10 because I am overall pleased, but the accident claims process and user interface on the website were quite cumbersome to use. Additionally, if I had scrutinized the claims form BEFORE the accident occurred I likely couldn't have gotten it covered due to the nature of the process involved. Even with being prepared I still had to follow up with several additional emails/documents to properly complete the process.
Insurer: Embrace
By: Luke
Awesome service
Our claim was filed by our vet on a Monday and by Wednesday the claim amount was deposited into our bank account. Excellent service and I would recommend to anyone. Thankfully our little girl is feeling better.
Insurer: Pets Plus Us
By: Tyson
I don't think you cover anything that I bring my dog to the vets for the money I pay for her insurance.
I don't think you cover anything that I bring my dog to the vets for the money I pay for her insurance. Some of the shots, etc. should be covered not just emergency problems.
Insurer: Trupanion
By: Elaine
Trupanion is a great pet insurance.
Trupanion is a great pet insurance. The reimbursement process is smooth and all staff I spoke with were polite and effective. Thank you, Trupanion!
Insurer: Trupanion
By: Camelia
Unfortunately I have had to use my insurance for my beautiful Lola a lot in the last couple of years especially.
Unfortunately, I have had to use my insurance for my beautiful Lola a lot in the last couple of years especially. Although I would move heaven and earth for her I am grateful I had made the decision to get pet insurance when she was under a year old. It definitely makes life easier when you need it. Thank You.
Insurer: Trupanion Canada
By: Sandra
Peace of Mind!
After having a cat with chronic medical issues who cost us nearly $20k over his lifetime, when we got our new kitten, we vowed to never make that mistake again. I work in the veterinary field and PetsBest came highly recommended by our clients and now I know why. Our kitten is quite the troublemaker, and when he started vomiting uncontrollably, I knew he’d gotten in to something. Having the insurance to back us up meant I didn’t even have to look twice at the estimate given for diagnostics and surgery. Instead I could focus on little Michael getting the care he needed. An added bonus that most pet insurances don’t offer is that as long as your veterinarian agrees, they will reimburse them directly. This meant I didn’t even have to pay up front, even though I gladly would have. It hasn’t even been a week since the claim was filed and Michael’s payment had already been processed. I could not be happier with my choice to go with PetsBest and will recommend them to future clients and everyone I know. And thanks to me being able to seek care quickly with no worries about finances, Michael is recovering rapidly from his emergency surgery and is surely on a quest for his next troublemaking adventure!
Insurer: Pets Best
By: Kate
Successful lung surgery made possible by Healthy Paws.
My three-and-a-half-year-old French Bulldog, Beasley, became very ill very suddenly. He was extremely congested and was coughing up a tiny amount of blood. I was terrified, and immediately brought him to the local emergency clinic. At first, Beasley was diagnosed and treated in the hospital for Pneumonia. After little improvement after a few days, the hospital conducted further testing and X-rays, later diagnosing Beasley with a Lung Lobe Torsion. He needed to have immediate surgery (on Christmas Eve, no less!) in order to remove one of his lobes. During this horrible time, I was blessed to not have to think twice about moving forward with the surgery, as I knew Healthy Paws would have me covered with my 90% reimbursement policy. What could have been almost $15,000 out of pocket cost me only about $2,000. Beasley is now a month out from surgery and flourishing! I am so grateful to the staff at Healthy Paws who made this surgery possible for me, and literally saved Beasley's life!
Insurer: Healthy Paws
By: Katy