Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great service!
As always my claim was processed quickly and efficiently. Your company is extremely organized and employees are proficient. I'm so glad I chose Embrace pet insurance.
Insurer: Embrace
By: Christina
Nationwide pet insurance is the best
I am very happy with Nationwide service. Straight forward no issues with claims and customer service is excellent. Had an amazing experience with 24/7 help line.
Insurer: Nationwide
By: Rajeswari
You've been a financial lifesaver for our babies
So much had been going, I hadn't gotten my billings sent. Then Tayla Sue had a lump on her rib cage and it was cancer. When I started sending in the paperwork, the money Nationwide returned helped us so much with her surgery. Thank you so much. Just like any insurance, most of the time you have it & don't need it, BUT when you DO need it, they've been wonderful
Insurer: Nationwide
By: Sharon
Very helpful
Very helpful in explaining the invoices and deductible thus far - I think I may have been given incorrect information in the past but it was cleared up with this phone call.
Insurer: Trupanion Canada
By: Shauna
Grateful we have health insurance for our dog.
Grateful we have health insurance for our dog. He's got some serious challenges coming up and we're hoping for serious coverage.
Insurer: Nationwide
By: Brian
Denied Claims Until Consumer Reporter Got Involved
Healthy Paws used every delay tactic in the book to deny my dog's claims for life-threatening cancer. It took getting a consumer reporter from a major newspaper involved for them to cover the claims, as they should have from the beginning. The company says it makes its claims decisions based on the medical records. This is false. Healthy Paws had absolutely everything they needed in the medical records to cover my dog's claims, including the histopathology report and letters from her oncologist and surgeon. I tried for three weeks to get my claims adjuster on the phone, with no luck and no return phone calls. I finally gave up on that and requested a third-party review. The results from that review--which found in my favor--took nearly two months, and coincidentally were received the very same day that Healthy Paws was contacted by the consumer reporter. This case never should have gone to a third-party review in the first place, as the facts in the medical record were clear. Meanwhile, my dog's life and longevity have been put in danger by Healthy Paws' delays. The only reason I am giving more than one star is that they cover alternative treatments such as physical therapy and acupuncture. I cannot express how disappointed I am in this company.
Insurer: Healthy Paws
By: Samantha
Fast claim turnaround and considerate customer care
We have had Nationwide (formerly VPI) pet insurance since our 12 year old beagle/basset was a puppy. The claims are processed quickly and benefits received promptly. The Major Medical plan is great for us, especially now as our dog ages. It covers so much and we don't hesitate to take her to the vet because we know we will get most or all of our expenses reimbursed. Yes, it is a bit pricey, but well worth the cost to keep our pet well and happy.
Insurer: Nationwide
By: Monica
ASPCA truly cares about the well being of my four-legged baby.
When we first got our dog, I wasn't sure whether to get pet insurance for him or not. ASPCA was recommended to us. Because of them, I don't ever hesitate to bring my dog to the vet. Also, when he was going through some medical issues, I was able to call them on the phone and they discussed with me what would be covered and what would not. More importantly, they discussed what would be in the best interest of my dog whether it would be covered or not. They have even called to check on him after receiving multiple claims for one incident. I would highly recommend them to anyone who is looking for pet insurance.
Insurer: ASPCA
By: Gerri
Wonderful service
I rescued a wonderful sweet dog who shortly thereafter was diagnosed with a venereal disease tumor that was so large it had started to bleed. So I started making claims against my insurance literally days after my policy was in force. Embrace has been fully responsive since day one, reimbursing my claims and even sending their best wishes to my pup. I am so grateful, and hope my (now cured) dog lives long enough for the company to more than recoup its costs.
Insurer: Embrace
By: Ellen
Everyone should look into insuring their pets
I have had wonderful experiences each time I have submitted claims for each of our two dogs. I appreciate their quick responses. The only thing I wish they covered was spaying and neutering (I've read that some companies can cover those). Thank you and we will continue to be loyal customers moving forward.
Insurer: Nationwide
By: Adam