Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great service but am disappointed to find out that prescription food is only covered 90% of the price of half of two bags.
Great service, but am disappointed to find out that prescription food is only covered 90% of the price of half of two bags. I feel if a disease is diagnosed, and the food is medically a part of the solution, it should be covered until the condition is corrected, or life-long if required.
Insurer: Trupanion Canada
By: Colleen
I called to ask about claiming the cost of Rx food.
I called to ask about claiming the cost of Rx food. I was told that I could claim 40% of what I purchased during a 2 month time frame. Come on.... seriously?? A 2 month time frame? Why don't you just calculate out a reasonable $ amount and have that be it. What am I suppose to do with the answer I was given? Go out and buy as much food as I can within a 2 month time frame? Write better policies, or train your phone reps better. My rep was great. Very nice, so I don't fault her. I love your company. Just think you can do better on some things.
Insurer: Trupanion Canada
By: Janet
Most recently I'm questioning whether paying $110/month is a worthwhile investment.
Most recently I'm questioning whether paying $110/month is a worthwhile investment. My recent claim was denied and I feel like this is likely to happen again in the future.
Insurer: Trupanion Canada
By: Marina
The amount of coverage isn’t always accurate and Trupanion covers less than it says.
The amount of coverage isn’t always accurate and Trupanion covers less than it says. A bit disappointed
Insurer: Trupanion
By: ashlie
I have had such a wonderful experience and interaction with everyone I've spoken to at Trupanion.
I have had such a wonderful experience and interaction with everyone I've spoken to at Trupanion. Granted, I am still awaiting my reimbursement, but the staff (Karly, Rhonda, and one other - I can't quite remember) - have all been exceptional. They are personable, friendly, helpful, knowledgable and caring. It's been a pleasure to deal with the team at Trupanion. Thanks to all!
Insurer: Trupanion
By: Justine
Shannon was great to speak with.
Shannon was great to speak with. She resolved the problem by resubmitting the claim, however the claim should have been approved without issue. I gave a 5 instead of a 10 because I was told in a prior conversation that the procedures would be covered. I hope that Trupanion stays true to their word.
Insurer: Trupanion
By: Kristen
My doctors appeal has not be answered yet!
My doctors appeal has not be answered yet!
Insurer: Trupanion
By: Lori
I was really surprised how easy it was to get pre-approved for my pet's medical condition.
I was really surprised how easy it was to get pre-approved for my pet's medical condition. This was an extremely stressful time, and it was such a relief to have the finances of providing his care to not be a part of that stress. I've had some serious battles with health insurance companies that provide coverage for people, and I can honestly say that I wish that they had been as easy to deal with, and compassionate, as Trupanion was with me.
Insurer: Trupanion
By: Steven
I called to check the status of my reimbursement.
I called to check the status of my reimbursement. I was told not only had my claim just been received 2 days prior (I had personally submitted it online 1 week prior) but that they were understaffed and it is taking longer to process claims and that it could take another 7-10 days . Very disappointing information. I'm not sure how I feel about Trupanion as my Pet Insurance company at this time.
Insurer: Trupanion
By: Tracy