Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I found that my initial claim enabled my vet to begin accepting Trupanion Express which made them very happy!
I found that my initial claim enabled my vet to begin accepting Trupanion Express, which made them very happy! And me too, because now in the face of some important tests, I'm able to get my girl the care she needs. I thank you and my vet thanks you!
Insurer: Trupanion
By: Morgan
Alyssa as all your agents with whom I've worked was very helpful in giving me information and searching out the answers to my questions.
Alyssa, as all your agents with whom I've worked, was very helpful in giving me information and searching out the answers to my questions. However, receiving the news that Trupanion will deny the claim because my dog has gingivitis as a "pre-existing condition" was quite a blow. As my vet staff said, "All dogs have gingivitis." And a highly-infected, absessed tooth that couldn't be treated when it was first diagnosed because the dog was undergoing chemotherapy strikes me as a little more than "pre-existing gingivitis." Very disappointing. However, Alyssa remains in my "good book" as polite, sympathetic, and very helpful.
Insurer: Trupanion
By: Penelope
I believe that my dog Astro had many tests was to explore the multiple the reson why his eyes teeth higher fever and ultimately a urinary track infection.
I believe that my dog Astro had many tests was to explore the multiple the reson why his eyes, teeth, higher fever , and ultimately a urinary track infection....were all problematic due to an untreated infection. Therefore, each was not an isolated problem, but rather a result of an infection..I believe that I should be due money back to me as a result of a hefty expenditure on my part. I have spoken to my vet and hope he has since reached outto you.
Insurer: Trupanion
By: Rina
Alyssa answered the question I had about a claim for our dog Bear.
Alyssa answered the question I had about a claim for our dog, Bear. She was very professional & polite, a great team member for Trupanion!
Insurer: Trupanion
By: Sandra
Trupanion is a lifesaver.
Trupanion is a lifesaver. When I was faced with the choice to follow a very expensive course of treatment for my two dogs, I didn’t have to think twice. I knew Trupanion would cover enough of the expenses so that I could manage the 10% out of my pocket. My dogs are alive today because I have Trupanion insurance on both of them. Truly grateful for your service.
Insurer: Trupanion
By: Susan
So thankful for Embrace!
Bought insurance when our now 9yr old cavachon was a puppy. Never had to use it until she tore her ACL and required TPLO surgery. Embrace has been WONDERFUL to work with and claims are effortless. And...both our vet and the hospital that did her surgery said Embrace is a great company! I'm recommending them to everyone!
Insurer: Embrace
By: Gwen
Best customer service
Outstanding customer service. Fast online claim as fast payment!
Insurer: ASPCA
By: Patricia
Responsive & Caring Customer Service with Quick Claim Turnaround Time
We adopted our Boston Terrier at middle age. Within the first few months, we got Embrace insurance for her. A few months after acquiring the insurance, she was diagnosed with anemia and Gastrointestinal disease. Embrace insurance has covered all of her claims, and they have had rapid turnaround time in reviewing her claims and reimbursing us. Having Embrace's excellent customer service and response time has made dealing with our dog's illness easier and less stressful. Embrace also had no problem with us taking our dog to be evaluated by three different veterinarians to ensure she was getting the best possible diagnosis and treatment.
Insurer: Embrace
By: Emily
sells you the most expensive policy and then claims you exceed limits when you need insurance
Your supervisor Jennifer told me she couldn't hear me and would call right back after we had been on the phone. She never called back. I am distressed that you have not paid anything on the last claims I submitted saying we were over the limit. Is that because Baci died? I also asked if you needed more information from the hospital as you did once before and I requested you review claim # ending 3128 for which you also paid nothing. Did you need any more info on that claim? I cannot tell you how disappointed I am with you as a client since 2008 and before that VIP
Insurer: Nationwide
By: barbara
So glad I got Embrace!
I was on the fence about whether it would be worth it to get pet insurance for our new puppy. I finally made the decision to go with Embrace, and it was the best decision. It was very easy to submit a claim, when I had a question it was answered promptly by their wonderful customer service agent, and I received payment on my claim very quickly. Definitely worth it!
Insurer: Embrace
By: Nicole