Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Comforting but frustrating
Having the pet insurance is super comforting when dealing with any medical issue that was not planned. The only thing that is frustrating is the turnover time between submission and reimbursement.
Insurer: Nationwide
By: Jaimie
Thank you for helping to insure that my Holly (Dolly) remains well.
You have been so prompt & courteous with claims for my Holly; thank you all. I wish each & everyone of you the very best!
Insurer: Nationwide
By: Wendy
Nationwide is an honest insurer who quickly pays valid claims against their policies.
Originally, I didn't want to get pet insurance on our two-month-old puppy, but my daughter and my wife convinced me to do so. Now I am glad I did, because the insurance covered a lot of the problems we have faced with our dog. We had two rescue dogs (mostly German shepherds) when "Lola" came into our life. When she entered the front door, she immediately became the Alpha dog. Her chewing has almost stopped. She's left behind a lot of chair rungs half-eaten, numerous dog toys chewed to bits, stuffing out of dog beds, and, yes, even wood chips. She is the fastest dog we've ever had and can run rings around our other two dogs. And, of course, whenever any food drops to the floor, she the first on the scene. She loves to stand five-feet tall on her two hind legs and kiss you. My wife, Cecelia, welcomes her into her bed at night and Lola frequently falls asleep on her shoulder and neck. Despite her many faults, she's a constant source of surprise and happiness to us and we love her dearly.
Insurer: Nationwide
By: Daniel
Jake’s eye infection
Quick turnover for reimbursement
Insurer: Nationwide
By: Susan
Excellent Customer Service
I've been with Nationwide for several years. The claims for Ginnie have been processed quickly and efficiently. Whenever I've had questions the customer service agents have been able to answer my questions and provide good advice on how to process the claim. We recently upgraded Ginnie's coverage. Cost of additional benefits was clearly explained. Glad I upgraded it was worth the extra cost.
Insurer: Nationwide
By: Yale
Faster processing times.
I love the insurance coverage for my dog, but I feel like reimbursement times need to be faster as I have to pay out of pocket up front on top of my premium and if the bill were over $500 and I had to wait 3 weeks for payment, I would go hungry for that time period.
Insurer: Nationwide
By: Matt
Fast service
Very pleased with the fast turnaround of the claims submitted
Insurer: Nationwide
By: Amparo
Good Service the 2nd Year
I switched from Banfield to Nationwide last April 2017 because I moved out of area and there were no Pet Smarts. I was extremely disappointing when her yearly dental was not covered in 2017 after I had researched and contacted Nationwide prior to purchasing. They assured me that if it was a yearly preventative service (which it was as Banfield records indicated) it would be covered. It was not. This year it was covered and so far my claims, they are processed quickly, easy to upload or fax claims, and track online. The dental cleaning is the only large veterinarian bill I have as I try to care for my pet responsibly and at 9 years old she has very few issues. It was a hardship to double my monthly pet insurance and also pay for dental cleaning as if I had no coverage. I understand that Nationwide is not the same type of coverage as Banfield but for the cost expected that they at minimum cover the same basic expenses.
Insurer: Nationwide
By: Margaret
You guys are amazing and biscuit loves you !
We have had nationwide pet insurance since biscuit was a baby and it has saved us so much. He accidentally ate a toy and had to get surgery twice within a month. I don’t know how we would have afforded it without you. Thanks for all you do
Insurer: Nationwide
By: Catlyn
Good selection of plans at a reasonable price.
I was able to select a plan that fit my needs and budget. Claims are processed in a fairly reasonable time with consistent updates as to progress. I very satisfied with the service and the program.
Insurer: ASPCA
By: Lily