Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Did not follow up with what was needed to complete my claim
This was around my second claim to embrace (wellness) claim. So when i sent in a claim that was wellness and nothing more then a teeth cleaning. Embrace went out there way to list claim as medical because of the stage one periodontal cleaning that was listed and they say its covered even though they have to check pre history to cover and to me what i see is there is a possibility of them declining the claim instead of just accepting the wellness claim in a timly maner, they take close to a month to finley accept the claim and i had to call them 4 to 5 times to get stuff in order because there was no one ever keeping me in the loop. I understand there doing job from checking history... But no one called me to get the ball rolling. Not happy embrace your better then this....(I hope) only time will tell.
Insurer: Embrace
By: Manuel
Had to call, but got payment
My 22 month old cat got a UTI. She was, after diagnostics, diagnosed with cystitis which had caused inflimation. Instead of steroids the Dr. Prescribed a supplement to help. They sent back that i was missing the diagnosis. I had to call and explain the diagnosis is there and why we chose what we chose. They paid the 90% which was nice. But if there is a diagnosis maybe do research before sending it back declined.
Insurer: Nationwide
By: Zoe
Peace of mind for our dogs
We have insured our dogs with Trupanion for over 5 years. They are fast to process claims and have excellent customer service.
Insurer: Trupanion
By: Amy
Peace of mind
I have two cats on this plan. Thirtheen years ago we were fortunate to have two Persians in our household. Last year one passed over the rainbow bridge. The costly end of life was off set by the pet insurance. The process was easy and the reimbursement, after the deductable, was quick. Our other Persian girl is still enjoying her life. We rescued a 4 year old Texcedo, Main Coon and she has turned out to be a love and company for our little Persian. We included the 4 year old on the pet insurance plan and have peace of mind that if she needs care the expensive veterinarian bill will not be a factor in my decision.
Insurer: ASPCA
By: ANTHONY
The few times I have called Excellant customer service
I received a email about a claim for my dog. So I called I never submitted the claim. It was 3 yrs ago but Trupanion is working on it. I will be happy IF I get a check.
Insurer: Trupanion
By: Melba
Pets Best is personable and efficient.
Blown away how fast my claims were processed. I think I submitted them on Saturday and funds were in my account by Tuesday!! Your organization is a both personable and efficient
Insurer: Pets Best
By:
Claims are processed efficiently
Claims are processed efficiently with email outlining details. Turnaround for reimbursement is also quick & accurate.
Insurer: Trupanion
By: Brigitte
Vet office helped
I liked how the veterans office worked with trupanion and helped my kitten
Insurer: Trupanion
By: Ruth
It's amazing
It's amazing how seamless claim submittal works with Trupanion. My vet sends in the claim and within 24-48 hours, I receive notice with an explanation of any deductibles and what will be paid. Wish my health insurance worked this way!
Insurer: Trupanion
By: Judi