Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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So easy to submit any claim
So easy to submit any claim. When I am eligible for reimbursement, it is quick
Insurer: Pets Best
By: Lynn
Not satisfied with deductible
I know you only want positive claim stories but I wanted to share feedback somewhere. I have been insuring two puppies for the past 4 years. The very first "should" we run an x-ray decision was decided in my mind by - well, yes we need to know for sure and that's what I have insurance for her for. My claim was rejected because of a deductible. 4 years /x two dogs and $400 rejected the first time I wanted to use it. I have to be honest, I'm not 100% certain that having insurance for my young dogs makes sense financially. Not sure what to recommend to you as a company , but this is the first time in over 10 years and 4 animals that I have considered cancelling and covering my animals myself because I felt foolish for wasting money on Pet's Best. Just wanted to share that because I have been a long time customer and fan.
Insurer: Pets Best
By: Keats
Deductible and co-pay
The 3-5 days period should be more responsible as to what's going on -I didn't realize I had to pay a deductible AND co-pay so was disappointed to see how little I actual got back.
Insurer: Pets Best
By: Page
Easy and stress free
I submitted my claim at my vets office. Brought in the claim form and they sent in the claim. This is the second claim I submitted. This is my first time having pet insurance. So far it's been easy and stress free to submit a claim.
Insurer: Pets Best
By: Tobi
I didn't have any issues
Took my boys to the vet, I knew how easy filing claim was from doing it once before. I didn't have any issues
Insurer: Pets Best
By: Latashia
Prompt and stress free
Although we still can’t determine why Angel is limping, it is good to know our insurance is there to help with payments for tests.
Insurer: Nationwide
By: Karin
Completely satisfied
I have been so happy with my VPI/Nationwide Pet insurance. The claims process is easy, the reimbursements are quick, and the coverage is great. I recommend this insurance to all of my pay parent friends and will continue to purchase for any pets that come into my like in the future. It’s worth every penny!
Insurer: Nationwide
By: Therese
Great customer care during my claim
Filed a claim for my Persian. I had not saved up for the expense of the Vet bill but VPI/Nationwide took care of getting me reimbursed within a month. I was very pleased
Insurer: Nationwide
By: Sharon
Great service on claim processing, sharing of health/care info about pets
So far, I'm very happy with Nationwide's coverage of my two babies. I hope this continues, especially now that both of them are entering their senior years. Keep sending those helpful tips on pet care as well.
Insurer: Nationwide
By: Teresita
Not as great as I thought
Customer Service continuously gets worse with each call, surely not as nice as the sales team!! Claims take a long time! Disputes take a long time! They put a preexisting condition on my dog which is now excluded. It was something that was never diagnosed. Still waiting for the response for that dispute. I tried to upgrade my 1 year old dog’s plan, but they said I have to wait until September (by then the dog will be older and it will cost more)! Not sure it is all worth it....unless and they love to tell you unless, your dog suddenly needs surgery or has an emergency! Will look into other companies as my vet has recommended
Insurer: Nationwide
By: Molly