Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Tommy is able to get great care.
Could not have done it without Nationwide. My cat Tommy is able to get great care that I otherwise would not be able to afford.
Insurer: Nationwide
By: Karen
Great service overall
Overall the claim process was easy. I did have a claim rejected stating it could not be easily read, though I did a screen shot of the actual invoice from the clinic, which was the same thing that had been submitted previously without issue. I did not like that I didn't get any response that the resubmitted version was acceptable so had to wait another month to see if it would go through. This was not a huge issue since it was a small bill, but I imagine I would have been more frustrated if it was a larger claim and I had to wait 2+ months to get reimbursement. I do find the claim process cumbersome on the Vitus Vet app. I also cannot select my vet clinic in the patient information section because it is not within the designated radius of my home. it does not allow me to choose any other way.
Insurer: Nationwide
By: Jessica
My claims ate handled quickly and easily.
Very happy with my service. Easy to file claims and am able to check on the status of my claims.
Insurer: Nationwide
By: Kate
Nationwide Health works perfectly for my 3 dogs.
We couldn't be happier with the service and the coverage for our dogs.
Insurer: Nationwide
By: Beryl
Easy to submit claims and checks come quickly
It's so easy to submit claims via email and the prefilled claim form. I almost always get a portion back and the checks arrive quickly.
Insurer: Nationwide
By: Daniella
Service not as good as expected
We purchased Nationwide pet insurance about a year ago at the suggestion of our veterinarian who said that many of his clients have been pleased. We have had a very mediocre experience thus far. One of the claims took 3 times to actually receive the check. Payment processing time is much longer than it appears to be from the claim processing time. Furthermore, the annual premium went up by 150% for the second year despite saying that it isn't related to claims. I have a family member who has a different pet insurance and had a good experience following hip replacement surgery. Wish I had gone with that company instead. Definitely looking around to consider whether we will continue with Nationwide in the future.
Insurer: Nationwide
By: Jamie
Excellent experience all around
Both of our dogs have been insured by Nationwide for nearly 8 years and interactions have always been excellent. The coverage is comprehensive, almost every vet visit is totally or close to totally covered, the claim process is simple and we have never had a single issue with the reimbursements. It’s a pleasure to deal with their representatives on the phone or web, and our claims are always processed quickly and fairly. From now on, all our dogs will have Nationwide policies from Day One!
Insurer: Nationwide
By: Kurt
Excellent customer service !
Nationwide has provided my pup with the best care. Claims are paid in a timely manner and with no questions. Thank you Nationwide!
Insurer: Nationwide
By: Susan
YOU GUYS ARE THE BEST--THANK YOU!
I previously had Embrace pet insurance and while they were great and had SUPERB customer service, your insurance is wildly better in terms of coverage. I could not afford to give my baby the best healthcare possible if it weren't for Nationwide pet insurance, so THANK YOU for keeping my baby healthy and keeping me from being homeless!
Insurer: Nationwide
By: Kaylee
Outstanding Care and Service!
Overall, having pet insurance provides ease of mind whenever our two pups have to see the veterinarian. This insurer makes filing claims and receiving refunds easy and convenient.
Insurer: Nationwide
By: M.