Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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So Smooth
Thank you Pets Best for your quick reponse and payment. I have had the best experience with Pets Best claim process. It is so easy and so smooth. Using Pets Best is the best decision we have made.
It is truly a lifesaver
The agents I’ve spoken with over the phone have always been very helpful and understanding with any questions I’ve had. The well wishes and compassion I’ve received when going through such a tough situation as an unknown sudden illness with my dog has made me feel a little better while going through the healing process with her. The claim process from start to finish and reimbursement/payments so far have been easier and exceeded my expectations. Even the process of needing part of a claim resubmitted and corrected was quick and easy. I was happy to be able to put my full focus on my baby’s healing without worrying so much about the costs.
Insurer: MetLife
By: Tiffani E.
My claims are processed within 3 days
My claims are processed within 3 days. They really care about you and the wellbeing and wellness of your pets!
Insurer: MetLife
By: customer
Okay so I have had this pet insurance…
Okay so I have had this pet insurance for awhile the reimbursement is like 80 percent but when I do the math of my vet bill and the reimbursement it don't add up another problem I have is when I file a claim some of my reimbursements go towards my deductible witch I feel like all the money that I pay mouthy should go towards my deductible all the mouths that they charge me and I dont file a claim should go towards my deductible because it's like I don't use the insurance until I need it but im still being charged for it so all the money im am being charged when I dont use it should go towards my deductible ps I have had this insurance before 2025 but it will not let me pick a date before that
Insurer: ASPCA
By: Jasmen Singleton
Loyal customer - smooth claims process
My 3 year old dog just had an expensive and complex orthopedic surgery. She had specialist visits prior to that. All claims were handled within 1-2 days of filing them and required no follow up. Same smooth claims experience for my 13 year old dog with lots of cardiology and specialist visits. I’ve had 7 animals covered by Healthy Paws (5 currently, 2 passed away) and I stay with them specifically because they handle emergencies and surgeries so well. And the ease of claims process.
Insurer: Healthy Paws
By: Darya K
Great communication on phone and email
Great communication on phone and email. Appreciate the fast evaluation of claims and follow-up emails. The website is easy to use and provided all the information I needed to file a few claims. Phone communication was also great! Friendly, upbeat, knowledgeable.
Insurer: Pumpkin
By: Karen
Working with Pumpkin has been seamless
Working with Pumpkin so far has made getting pet insurance so worth it! Our pets are our family!! Filing a claim and getting a refund was so easy(for me).
Insurer: Pumpkin
By: Yvette
Fetch delivers what they advertise
This review is based on my history with Fetch Pet. I had been burned by another insurance company and was wary about how Fetch Pet would work for me. It has reimbursed me as expected, and circumstances that I thought might cause issues (for example one bill was in another person's name because I have co-ownership and the invoice was in their name because the injury occurred on their watch) have not caused the slightest hiccup. Today I was concerned because I only had a receipt for a prescription but no other paperwork as the order had been sent directly to the pharmacy. The chatbot understood my question and explained that that is a normal circumstance and not to worry. I have been amazed at how quickly the claims are processed.
Insurer: Fetch
By: Marie Glynn
Communication and ease of filing claims.
Communication and ease of filing claims.
Insurer: Fetch
By: Tricia
Try a different pet insurance
My dog started to limp and we went to the vet to get an x-ray and he ended up having an injury where he needed surgery. The insurance first said told us he had hip dysplasia which he didn’t. We needed the vet to write out the dog doesn’t have hip dysplasia. Then they changed it to an injury, then a disorder and now they say it’s too early to cover any orthopedic diagnosis. They will do anything to not help you! Try a different insurance that wants to find a way to help you and your fur baby!
Insurer: Fetch
By: Gavin Davis