Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great with claim experience and refund…
Great with claim experience and refund process
Insurer: MetLife
By: customer
Don’t waste your time or money
I had Pets Best insurance for my two dogs for years and the policies and experience were great. I recently got a policy for my new pup and the Customer Service has gone downhill drastically. I canceled my policy after one month because the claims process took several weeks for one simple claim, they kept claiming to need medical records, the vet then 5-6 times, they claimed to never receive them, even after one phone call they claimed they had been received, but waiting to go to the right department and then I guess those were lost somehow, what a complete waste of time and money. The company is horrible now.
Insurer: Pets Best
By: Kim
My wife and I cannot say enough…
My wife and I cannot say enough good things about ASPCA Pet Insurance. When our puppy, Coco Chanel, went through some troubling health issues, ASPCA was there for us every step of the way. During a stressful and emotional time, they made the insurance process incredibly easy and hassle-free. Every interaction we had with their team was filled with compassion, understanding, and genuine care. Claims were handled smoothly, communication was excellent, and we never felt like we were fighting to get the support we needed. Knowing that ASPCA Pet Insurance had our back allowed us to focus on what mattered most—helping Coco Chanel recover and giving her all the love and attention she needed. We are truly grateful for their outstanding service and highly recommend them to any pet owner looking for peace of mind and a company that genuinely cares about animals and their families.
Insurer: ASPCA
By: Angel Arce
Very fast turn around on claim
Very fast turn around on claim. This was a claim for wellness and shots. It was paid the same day. Great job.
Insurer: Fetch
By: K Dullea
The claims process is very simple and…
The claims process is very simple and the representative knew what she was talking about. Her explanation was very clear. My cat was discharged this passed Sunday. Just waiting on the reimbursement decision.
Insurer: Embrace
By: Donnely E.
Thanks Pets Best!!
I've adopted and rescued pets for over 60 years. I had not purchased pet insurance until 2025. A few months after purchasing insurance my pet was attacked by another dog. It took over 4 months for our Tinker Bella to completely heal from fractured bones in her foot.We saw the veterinary sometimes over 2 -3 times a week. I was so happy I had made the decision to purchase pet insurance. Pets Best was very efficient in paying claims!! I will never be without pet insurance again!! Thank you Pets Best!"
Pets Best came through when needed!
My 1.5 YO labrador crashed into a down tree and suffered a life-threatening accident. Pets Best paid out our claims, no questions asked!
Insurer: Pets Best
By: Bruce
Pumpkin gets 5 Stars and deserves more...
I am taking the time to say what a wonderful job Pumpkin is doing supporting pet owners in their times of need. This company has it dialed in and keeps their promises. We are so grateful we have Pumpkin pet insurance on all of our pets, its been a true blessing. They processed our very large claim and paid it out with no questions asked. Thank you to whomever is sitting in those offices making decisions, you are providing an amazing service. 10/10 highly recommend.
Insurer: Pumpkin
By: Emmy's former parents
Compassionate and affordable
I'm very thankful I switched to this insurance company last year. I was being priced out of the other company (Embrace) as my dog got into her senior years. Spot provided packages and coverage we could afford. I did have a vet check before switching and there was one pre-existing skin tag we later had removed that they didn't cover. But I felt that was reasonable and they covered the majority of the surgery because we were removing new ones as well (less our deductible). Fast forward and our dog developed a large bump super fast. Had it removed and biopsy and it was mast cell cancer and super nasty. They covered the majority of that well, less our copay and the claim process was pretty easy and fast. When the bump came back and started spreading, we knew that was it for our almost 14 yr old girl. We had a mobile vet come and put her down and I filed our final claim. They not only got to that pretty quick, but they turned off the billing for her automatically the day after she died without me having to call. And yesterday, the sweetest representative phoned to give me heartfelt condolences and ask how I was. That was the most human, compassionate, and thoughtful decision a company has made in a long time. I would highly recommend. I've only had good experiences since switching.
Insurer: Spot
By: Holly Oostra